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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?

A) CTI Server
B) Media Server / Fax Detection Module
C) ICD Router
D) UAP

2. What is the primary function of a "hunt group" in contact center routing?

A) To provide background music for callers on hold.
B) To record calls for a specific group of agents.
C) To define a set of agents or queues that can be targeted by a single pilot number.
D) To manage outbound dialing campaigns.

3. In AICC, what is the technical implementation difference between a "supervisor monitoring a call" and a
"supervisor barging into a call"?

A) There is no technical difference; it's just a permission setting.
B) Monitoring requires the agent's permission, while barging does not.
C) Barging is only available for voice calls, while monitoring works for all channels.
D) Monitoring is passive listening, while barging creates a 3-way conference where the supervisor can speak.

4. When sizing the storage for an AICC deployment, the formula (Number of Recorded Channels) * (Hours per Day) * (Bits per Second) * (3600 seconds) / (8 bits/byte) is used to calculate what?

A) The CPU utilization of the media servers.
B) Daily network bandwidth consumption.
C) The number of concurrent agents supported.
D) Daily storage consumption for call recordings in bytes.

5. Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?

A) The network switch.
B) The agent's UAP client.
C) The IVR media server.
D) The CMS reporting database via ODBC/JDBC connections.

Solutions: