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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A. Creating multiple workspaces per business function and assigning to different profiles
B. Placing objects on different tabs and splitting the loading across multiple tabs
C. Utilizing workflows and splitting functionality into more than one workspace
D. Removing fields in the workspaces

Question 2

An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

A. Configuration settings
B. Profile functional permissions
C. Profile workspace assignment
D. Workspace rules
E. Profile navigation assignment
F. SLAs

Question 3

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A. The column name contains a space.
B. The column name contains a punctuation.
C. The column name contains a dollar symbol.
D. The column name starts with a lowercase alphabet.
E. The column name starts with a number.
F. The column name contains an underscore.

Question 4

Which three statements are true about add-ins?

A. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
B. They can be designed to create visual components and not perform any integrations.
C. They can be added to the Custom Portal area of Oracle Service Cloud.
D. They always run locally to access local data.
E. They always run locally on the machines on which the desktop application runs.
F. They are the visual areas of Oracle Service Cloud Agent Desktop.

Question 5

Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A. It is always triggered from business rules.
B. It is triggered by an event that occurs on the standard objects that are used by queues.
C. It is also known as the Object Event Handler.
D. It can be triggered by an event that occurs even on a custom object.
E. It is a PHP script that executes only synchronously.
F. It can be triggered by an event that occurs on community objects.
G. It is triggered by an event that occurs on standard objects only.

Solutions: