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Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Telephony Features and Services | - Call routing and call handling features - Voicemail and messaging services |
| Integration and Networking | - IP networking fundamentals for SME solutions - SIP trunking and PSTN integration |
| Troubleshooting and Maintenance | - Common system faults and diagnostics - Maintenance procedures and upgrades |
| SME Communications Solutions Overview | - Avaya SME product architecture and components - Deployment models for small and medium enterprises |
| System Configuration and Administration | - User and extension management - Basic system setup and provisioning |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
- A. Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
- B. Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
- C. Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
- D. Upgrade Delta Server to the latest release using the IP Office Admin software.
A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
- A. Outcalling
- B. Voicemail Pro with IMS
- C. Voicemail Pro with UMS
- D. Message Manager
- E. Unified Messaging
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
- A. ACD to distributed Hunt Groups and one-X Portal Call Accounting
- B. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
- C. ACD via VM Pro Campaign Manager and a campaign database
- D. ICR with account codes and CDR-enabled for billing.
What does "IMAP support" mean in the IP Office UMS service?
- A. A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
- B. A user can see/listen to voicemail messages via Web browser.
- C. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
- D. All messages are forwarded to a user e-mail account and deleted on their telephone.
- E. A user can receive voicemail messages only using MS Outlook.
A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
- A. IMAP
- B. POP3
- C. HTTP
- D. MAPI
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