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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
| Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Mobility and remote worker solutions - Integration with third-party systems - Voicemail and unified messaging design |
| Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - QoS planning and bandwidth requirements - LAN/WAN design and considerations - VoIP and unified communications network design |
| Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Determine collaboration and mobility requirements - Analyze user and site communication needs |
| Avaya Midsize Solution Portfolio | 20% | - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - IP Office platform architecture and features - Licensing models and options |
| Solution Sizing and Bill of Materials | 15% | - Complete bill of materials preparation - System sizing and capacity planning - Licensing requirements and calculation - Hardware and software component selection |
| Implementation & Migration Planning | 5% | - Post-deployment validation and support - Deployment strategies and rollout planning - Migration approaches and risk mitigation |
Avaya Midsize Solution Design Sample Questions:
With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?
- A. The built-in volume boost
- B. The J100 wireless module
- C. The JBM24/JEM24 button module
- D. The color display
Correct Answer: D 🗳️
Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?
- A. Avaya Communicator for IOS
- B. Avaya one-X Communicator for Mac
- C. Avaya Communicator for Windows
- D. Avaya one-X Communicator for Windows
Correct Answer: B 🗳️
You are working with a customer to migrate them to an Avaya Midsize solution with IP Office. They have nine existing analog trunks that each cost $40 per month. You want to determine If It would be cost effective to go to digital trunking using a T1/E1 at a cost of $400 per month.
Although the analog monthly line charges are less, what else would need to be taken Into consideration to look at the total cost difference?
- A. Digital trunking requires an SBCE for security.
- B. The cost for nine analog trunk ports versus a single digital trunk port.
- C. Analog devices, such as a classic fax machine, attached to the IP Office require analog trunks.
- D. Digital trunking needs VCM channels and analog trunks do not-
Correct Answer: C 🗳️
Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?
- A. Realtime
- B. Custom reports
- C. Recording Library
- D. Agent Dashboards
Correct Answer: D 🗳️
In an IP Office environment, which two can be run on the Vantage device? (Choose two.)
- A. IP Office Web Client
- B. Avaya IX Workplace Client
- C. Vantage Connect Client
- D. Avaya Equinox Attendant
Correct Answer: B,D 🗳️
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