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Avaya Aura Contact Center Implementation 6210 Exam
Avaya Aura Contact Center Implementation 6210 Exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
6210 Exam topics
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- Implementation Preparation
- Implementation Testing and Validation
- Configuration
- Installation
- Implementation Troubleshooting
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What is the duration of the 6210 Exam
- Format: Multiple choices, multiple answers
- Number of Questions: 65
- Length of Examination: 90 minutes
- Passing Score 68%
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Avaya 6210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Validation and Testing | 15% | - Call flow and routing testing - Performance and redundancy validation - System functionality verification |
| Topic 2: Implementation Preparation | 20% | - Network and telephony prerequisites - Architecture and components overview - Pre-installation requirements and planning |
| Topic 3: System Configuration | 30% | - User, agent, and skill management - Contact Center Manager Server (CCMS) configuration - High availability and switchover configuration - Orchestration Designer application setup |
| Topic 4: Installation Process | 25% | - Agent workstation software setup - Media Server and Communication Manager integration - Avaya Aura Contact Center core components installation |
| Topic 5: Troubleshooting and Maintenance | 10% | - Log analysis and service monitoring - Common installation and configuration issues - Post-implementation maintenance tasks |
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