Preparing for the Microsoft Pro: Windows 7, Enterprise Desktop Support Technician while holding down a full-time job is a real challenge, and study hours are hard to come by. The 70-685 practice questions from TorrentExam let you turn a commute or a lunch break into productive review time, with 191 targeted items ready whenever you are.
Microsoft 70-685 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Pro: Windows 7, Enterprise Desktop Support Technician |
| Exam Number: | 70-685 |
| Real Exam Qty: | 40-60 |
| Available Languages: | Russian, Spanish, Italian, English, French, Portuguese (Brazil), Turkish, Korean, Japanese, Simplified Chinese, German |
| Certificate Validity Period: | Retired, no active validity |
| Related Certifications: | MCTS: Windows 7, Configuring |
| Passing Score: | 700 / 70% |
| Exam Price: | $165 USD |
| Exam Duration: | 150 minutes |
| Exam Format: | Case studies, Hot area, Drag and drop, Multiple choice |
| Recommended Training: | Microsoft Learning Resources Microsoft Official Training Course 6292A |
| Exam Registration: | Microsoft Exam Registration Pearson VUE Scheduling |
| Sample Questions: | ![]() |
| Exam Way: | Onsite at Pearson VUE authorized centers; Online proctored exam (when available) |
| Pre Condition: | Recommended: Exam 70-680 (TS: Windows 7, Configuring); 1+ year of desktop support experience in enterprise environments |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions//gg697604(v=technet.10) |
Microsoft 70-685 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing and Maintaining Systems That Run Windows 7 Client | 21% | - Resolve hardware and driver issues - Manage system recovery and data protection - Troubleshoot system performance and stability |
| Identifying Cause of and Resolving Networking Issues | 23% | - Troubleshoot enterprise logon and authentication issues - Fix name resolution and DNS/DHCP issues - Resolve network connectivity and IP configuration problems |
| Identifying Cause of and Resolving Desktop Application Issues | 20% | - Resolve software installation and compatibility issues - Manage application settings and permissions - Troubleshoot application failures and crashes |
| Supporting Mobile Users | 18% | - Manage offline files and synchronization - Configure and troubleshoot remote access - Support power management and mobile hardware |
| Identifying Cause of and Resolving Security Issues | 18% | - Manage Windows Firewall and security settings - Troubleshoot User Account Control (UAC) and permissions - Resolve update and antivirus issues |
Common Questions About the Microsoft 70-685 Exam
Yes. A free PDF demo is available so you can review the question quality and format before you pay anything. And once you do purchase, your Microsoft Pro: Windows 7, Enterprise Desktop Support Technician material includes 365 days of free updates — if that update period expires, you can extend it later at a 50% discount from your member zone.
The 70-685 exam includes 40-60 questions, and you have 150 minutes to complete them. That makes pacing a real part of the challenge. Before test day, work out roughly how much time you can afford per question, get used to flagging a hard item and coming back to it instead of burning five minutes on one answer, and run at least a couple of full timed sessions in the TorrentExam test engine so the clock feels familiar when it counts.
The official blueprint divides the Microsoft Pro: Windows 7, Enterprise Desktop Support Technician into 5 domains. The main areas include Identifying Cause of and Resolving Networking Issues (23%), Managing and Maintaining Systems That Run Windows 7 Client (21%), Identifying Cause of and Resolving Security Issues (18%). Each domain breaks down into its own subtopics, so scroll up to the complete exam outline above before you plan your study schedule.
Recommended: Exam 70-680 (TS: Windows 7, Configuring); 1+ year of desktop support experience in enterprise environments Certification vendors do adjust these requirements from time to time, so we recommend confirming the current criteria on the official exam page — official 70-685 exam information before you register.
The 70-685 exam is the official test you need to pass to earn the MCITP: Enterprise Desktop Support Technician 7 certification at the Professional level. Passing it validates your skills to employers, and for many IT professionals it is a direct step toward better roles and better pay. It also connects to related credentials such as MCTS: Windows 7, Configuring, so it is worth understanding where this exam sits on your certification path.
Yes, the vendor recommends the following official training:
Official courses build a strong foundation, but a course alone rarely tells you whether you are actually exam-ready. Work through the 70-685 practice questions from TorrentExam afterwards to measure yourself against real exam difficulty.
The passing score for the 70-685 exam is 700 / 70%, and the official registration fee is $165 USD. One thing candidates often overlook: if you do not pass, a retake means paying that fee again in full. It is a strong argument for drilling with the 191 practice questions from TorrentExam until your mock scores sit comfortably above the bar before you book a seat.
If you take the corresponding 70-685 exam within 60 days of purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. Send us a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of taking the exam, and we will process the claim within 7 days. Please note the conditions: sitting the exam within 3 days of purchase does not qualify, the candidate name on the exam record must match the payer's name, and free materials, downloaded-but-never-taken exams, and expired orders are excluded. If you would rather not take a refund, you can exchange your order for two other exam products of equal value at no cost and keep the update service on your original purchase. Delivery itself is instant: the files are available for download right after payment and also reach your mailbox within a minute — contact our customer service team if nothing arrives within 2 hours. There is no limit on how many computers you may install the material on.
You can book your exam seat through the official registration channels below:
The 70-685 exam is available Onsite at Pearson VUE authorized centers; Online proctored exam (when available), so choose whichever option suits you best when you register.
Microsoft Pro: Windows 7, Enterprise Desktop Support Technician Sample Questions:
All client computers on your network have identical hardware.
Your network adapter vendor releases a new driver. Several users install the new driver.
The help desk technicians report that several users are unable to connect to network resources. The technicians instruct the users to restart their computers. When the users log on to their computers, they are still unable to connect to network resources.
You need to recommend a solution to ensure that users can connect to network resources.
What should you instruct the users to do?
- A. Restore the last known good configuration.
- B. Modify the properties on the Network Location Awareness service.
- C. Roll back the network adapter driver.
- D. Enable the network boot option in the BIOS.
Correct Answer: C 🗳️
All client computers on your company network run Windows 7 and are members of an Active Directory
Domain Services domain.
All portable computers connect only to the 802.1X-authenticated wireless network. Wireless settings are set
through the domain's Group Policy. You discover that new portable computers cannot be joined to the
domain.
You need to ensure that new portable computers can be joined to the domain.
What should you do?
- A. Connect the portable computers to the wireless network by using a Bootstrap Profile.
- B. Connect the portable computers to the wireless network by using a Non-Broadcast Profile.
- C. Connect the portable computers to the domain by using network security key authentication.
- D. Connect the portable computers to the domain by using smart card authentication.
Correct Answer: A 🗳️
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Five users from the main office travel to the branch office. The users bring their portable computers.
The help desk reports that the users are unable to access any network resources from the branch office.
Branch office users can access the network resources.
You need to ensure that the main office users can access all network resources by using their portable computers in the branch office. The solution must adhere to the corporate security guidelines. What should you instruct the help desk to do on the portable computers?
- A. Create a new VPN connection.
- B. Add the users to the local Administrators group.
- C. Add the users to the Network Configuration Operators group.
- D. Configure the alternate configuration for the local area connection.
Correct Answer: D 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
All client computers on your company network run Windows 7 and are members of an Active Directory Domain Services domain.
Employees using portable computers report that they get connected to a coffee shop wireless network from the company conference room.
You need to ensure that the employees connect to the company wireless network by default from anywhere within the company premises.
What should you do?
- A. Apply a Wireless Network Policy to set the company wireless network as the preferred network.
- B. Apply a Wireless Network Policy to set the network type to WPA-PSK.
- C. Apply a Wireless Network Policy to automatically connect to the company wireless network.
- D. Configure the Network authentication (Shared mode) setting.
Correct Answer: A 🗳️
A corporate environment includes client computers running Windows 7 Enterprise. The client computers are joined to an Active Directory Domain Services (AD DS) domain. A member server named SERVER01 hosts shared folders and a website. DNS is the primary name-resolution protocol in use. There have been no recent changes to the DNS entries.
The user of a client computer named PC01 can access the shared folders, but cannot access the website by using Windows Internet Explorer. Users of other client computers can access the shared folders and the website.
You need to recommend an approach for ensuring that the user can access the website from PC01.
What is the best approach to achieve the goal? (More than one answer choice may achieve the goal. Select the BEST answer.)
- A. Clear the proxy server setting from Internet Explorer on PC01.
- B. Run the ipconfig /flushdns command from PC01.
- C. Restart the World Wide Web Publishing service on SERVER01.
- D. Run the ipconfig /registerdns command from SERVER01.
Correct Answer: B 🗳️
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