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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

What is the Software Developer Network (SDN)?

A. The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
B. The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
C. The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
D. The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.

Question 2

When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?

A. If the client has a support agreement with both the partner and SAP for the same installation.
B. For any Very High message forwarded by the partner.
C. If the partner support consultants are on holiday.
D. For any Very High message raised outside of the defined business hours.

Question 3

A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?

A. Send the customer multiple possible solutions even if you have not tested them.
B. Send customers short answers to avoid confusion.
C. Update the customer with the same solution you sent originally until the customer understands that solution.
D. Update the customer with detailed step by step solutions using clear but short sentences.

Question 4

Which of the following are features of the SAP Solution Manager? (Choose three)

A. Business Case Calculation
B. Incident Management
C. The entire documentation
D. Bid Management
E. Test Information

Question 5

In the Service Desk, how can you search for SAP Notes?

A. Via transaction SNOTE
B. Via transaction SAP_NOTE
C. Via the Tab SAP Notes in the message
D. Via transaction SNOTE_SEARCH

Solutions: