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ServiceNow CIS-CSM日本語 exam : ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)

CIS-CSM日本語 Exam Questions
  • Exam Code: CIS-CSM-JPN
  • Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)
  • Updated: Sep 03, 2026
  • Q & A: 261 Questions and Answers
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About ServiceNow CIS-CSM日本語 Exam Guide

Benefits of ServiceNow Certified CIS CSM

CIS-CSM exam is one of the most famous certification exams in the IT world as it has many benefits for successful candidates. Passing the CIS-CSM Certified Implementation Specialist - Customer Service Management Exam is not like shooting fish in a barrel. To pass the ServiceNow CIS-CSM test with remarkable marks, you have to prepare the CIS-CSM test wisely. If you want to take the ServiceNow CIS-CSM quiz, then you must be looking for the best way to pass the Certified Implementation Specialist certification exam in one go.

Demand for ServiceNow experts is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with real‑world examples and a hands‑on approach.

You will achieve market recognition, competitive differentiation, higher efficiency and outcomes, improved user group satisfaction, and a concrete indicator of your educational investment once you are ServiceNow accredited. If you are a young consultant beginning your career or a seasoned professional looking to deepen your experience and distinguish yourself from the competition, the ServiceNow deployment route will teach you to rapidly and efficiently deploy ServiceNow products in customer environments.

ServiceNow, a multinational multibillion dollar giant, offers IT service delivery tools to one of the leading markets. ServiceNow offers ITSM and SAM solutions for the end-to-end life-cycle maintenance of applications on a single platform. ServiceNow helps you optimize the IT tools that minimize costs and compliance through automatic sourcing, power, and optimization, and aligns your tech requirements with your overall market objectives. Demand for experts from ServiceNow is growing. ServiceNow qualification offers members the knowledge and confidence to take full advantage of the ServiceNow platform. During the training and certification processes, participants will be able to develop, adapt, and build real-world scenarios and a hands-on approach.

Certification Path of ServiceNow Certified CIS CSM

ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist - Customer Service Management exam:

  • ServiceNow Fundamentals
  • Customer Service Management Implementation
  • ServiceNow Platform Implementation
  • CMDB Fundamentals
  • Get Started with Now Create
  • Customer Service Management Fundamentals

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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ServiceNow CIS-CSM日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: CSM Foundational Data Model27%- Contracts and Entitlements
  • 1. Support Contracts
  • 2. Entitlement Definitions
- Install Base Management
  • 1. Asset Relationships
  • 2. Configuration Tracking
- Business Models
  • 1. Consumer and Partner Models
  • 2. Account and Contact Management
- Product Models
  • 1. Product Definitions
  • 2. Installed Products
Topic 2: CSM Configuration38%- CSM in ServiceNow
  • 1. Application Configuration
  • 2. Plugin Activation
- Channels
  • 1. Email Channel
  • 2. Chat and Portal Channel
- Routing and Assignment
  • 1. Assignment Rules
  • 2. Work Queues
- Case Types
  • 1. Customer Cases
  • 2. Consumer Cases
Topic 3: CSM Workspace, Portals, Service Catalog, Analytics, and Reporting8%- Platform Analytics and Reporting
  • 1. Dashboards
  • 2. Performance Analytics
- Special Handling Notes, SLAs, and Targeted Communications
  • 1. Customer Notifications
  • 2. SLA Management
- Portals and Service Catalog
  • 1. Catalog Integration
  • 2. Customer Portal Configuration
Topic 4: Case Management17%- Case Digests and Service Definitions
  • 1. Digest Configuration
  • 2. Service Definitions
- Case State Flows
  • 1. State Transitions
  • 2. Case Lifecycle
- Case Actions, Tasks, and Escalations
  • 1. Task Management
  • 2. Escalation Handling
- Major Issue Management
  • 1. Major Case Handling
  • 2. Communication Management
- CSM Workspace
  • 1. Workspace Navigation
  • 2. Agent Productivity
Topic 5: CSM Best Practices and Knowledge Management10%- CSM Best Practices
  • 1. Defining Project Scope
  • 2. ServiceNow Architecture
  • 3. Customer Service End-to-End Processes
- Knowledge Management
  • 1. Knowledge Blocks and Search
  • 2. Bulk Translations
  • 3. Knowledge Functionality Overview
  • 4. Article Quality Index

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