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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Lifecycle | - Service Strategy - Service Operation - Continual Service Improvement - Service Transition - Service Design |
| Topic 2: Service Management as a Practice | - Role of service management - Concept of best practices in service management - Definition of services and customers |
| Topic 3: Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Welches ist der erste Schritt im 7-Stufen-Verbesserungsprozess?
- A. Identifizieren Sie Lücken in der Leistung der Service Level Agreements (SLAs)
- B. Vorbereiten für die Aktion
- C. Definieren Sie, was Sie messen sollen
- D. Wo sind wir jetzt?
Wie heißt die Gruppe, die Änderungen überprüfen soll, die schneller als der normale Änderungsprozess implementiert werden müssen?
- A. Urgent Change Board (UCB)
- B. Dringende Änderungsbehörde (Urgent Change Authority, UCA)
- C. Beirat für Notveränderungen (ECAB)
- D. Technisches Management (TM)
Mit welcher Funktion können Mitarbeiter Ereignisse in einer Operations Bridge überwachen?
- A. IT-Betriebsmanagement
- B. Technisches Management
- C. Anwendungsverwaltung
- D. Service Desk
Daten, die zur Unterstützung des Kapazitätsmanagementprozesses verwendet werden, sollten in folgenden Verzeichnissen gespeichert werden:
- A. Eine Konfigurationsmanagement-Datenbank (CMDB)
- B. Ein Kapazitätsmanagement-Informationssystem (CMIS)
- C. Eine Kapazitätsdatenbank (CDB)
- D. Ein Konfigurationsmanagementsystem (CMS)
Welches der folgenden Elemente ist NICHT Teil der Service Design-Phase des Service Lifecycle?
- A. Messung der Effektivität und Effizienz von Service Design und unterstützenden Prozessen
- B. Nehmen Sie die allgemeinen Servicestrategien und stellen Sie sicher, dass sie im Service-Design-Prozess und in den erstellten Service-Designs berücksichtigt werden
- C. Erstellen Sie hochwertige, sichere und belastbare Designs für neue oder verbesserte Services, Technologiearchitekturen, Prozesse oder Messsysteme, die alle vereinbarten aktuellen und zukünftigen IT-Anforderungen des Unternehmens erfüllen
- D. Produzieren und pflegen Sie alle erforderlichen Service Transition-Pakete
