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Who should take the Preparation for Administrator (CRT101)
Typical job roles of a Preparation for Administrator (CRT101) candidate may include:
- Services
- Technical Architect
- Sales Ops
- Product Manager
- Implementation Consultant
- Pricing Manager
- IT
Understanding functional and technical aspects of Preparation for Administrator (CRT101)
The following will be asked from you in the SALESFORCE CRT-101 exam dumps:
- Describe the capacities of the Community application, including Ideas and Answers
- Describe the capacities of movement the executives, for example, overseeing errands, occasions, public schedules, and multiday occasions
- Describe the capacities of case the executives, for example, case measures, case settings, what's more, case remarks
- Given a situation, distinguish how to mechanize case the executives utilizing case task, pre-programmed message, acceleration, web-to-case, email-to-case, and case groups
- Describe the highlights of Chatter like feed, gatherings, following, and security
- Describe the capacities of Salesforce Knowledge
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Salesforce CRT-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service and Support Applications | 12% | - Service console features - Knowledge base and entitlements - Case management and escalation |
| Object Manager and Lightning App Builder | 20% | - Standard and custom objects, fields, and relationships - Lightning apps, navigation, and Lightning App Builder - Page layouts, record types, and compact layouts |
| Productivity and Collaboration | 7% | - Activity management - Chatter and collaboration tools |
| Data and Analytics Management | 13% | - Data import/export and data quality - Reports, dashboards, and folders - Data backup and storage considerations |
| Sales and Marketing Applications | 12% | - Campaigns and products - Opportunity management and sales processes - Lead management and conversion |
| Configuration and Setup | 15% | - Security controls, roles, profiles, and sharing settings - User management and license allocation - Company settings and organization configuration |
| Workflow and Process Automation | 15% | - Workflow rules and actions - Approval processes - Process Builder and Flow Builder |
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