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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. ISO/IEC 20000 によると、サービス プロバイダーと顧客は、サービス範囲の変更について話し合うサービス レビュー ミーティングに出席する最低頻度はどれくらいですか?

A) 四半期ごと
B) 毎月
C) 毎年
D) ビジネス上サービスを変更する必要がある場合のみ

2. 構成管理データベース (CMDB) の詳細情報の量を増やすにはどうすればよいでしょうか?

A) CMDBのレコード数を増やす
B) CMDB のスコープを拡大する
C) CMDB 内の各構成アイテム (CI) の属性の数を増やす
D) CMDB の使用量を増やす

3. 過度の作業負荷により、デスクトップ サポート グループは合意されたサービス レベルを達成できませんでした。主な要因の 1 つは、ユーザーとの直接のコミュニケーションに費やされる時間です。この作業負荷の一部を軽減するにはどのプロセスまたは機能が役立ちますか?

A) 問題管理
B) レベル管理
C) インシデント管理
D) サービスデスクサービス

4. ISO/IEC 20000 の目的は何ですか?

A) IT ガバナンスの導入を促進するため
B) IT サービス管理に関するベスト プラクティス ガイダンスを提供する
C) セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
D) 統合プロセスアプローチの採用を促進する

5. 変更は IT 要素の変更につながります。
変更される要素を最もよく表す用語は次のうちどれですか?

A) 構成アイテム
B) サービス
C) 導入されたインフラストラクチャ
D) 開発されたアプリケーション

Solutions: