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Microsoft MB-910 exam : Microsoft Dynamics 365 Fundamentals (CRM)

MB-910 Exam Questions
  • Exam Code: MB-910
  • Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
  • Updated: Oct 18, 2026
  • Q & A: 161 Questions and Answers
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About Microsoft MB-910 Exam Guide

Choosing the MB-910 materials at TorrentExam means choosing a product built around the user: 161 practice questions with verified answers, a written refund policy tied to your actual exam result within 60 days, and support you can reach throughout the day in 2026.

Microsoft MB-910 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Fundamentals (CRM)
Exam Number:MB-910
Exam Price:USD 99 (may vary by region)
Exam Format:Multiple choice, Drag and drop, Multiple response, Case study
Related Certifications:Microsoft Dynamics 365 Fundamentals (ERP)
Microsoft Power Platform Fundamentals (PL-900)
Real Exam Qty:40–60
Exam Duration:60 minutes
Certificate Validity Period:Does not expire, but subject to Microsoft certification renewal policies (annual renewal assessment may apply)
Passing Score:700 (out of 1000)
Available Languages:Spanish, French, Chinese (Simplified), English, Portuguese (Brazil), Italian, Japanese, Korean, German
Recommended Training:Dynamics 365 Fundamentals (CRM) Certification Prep
Microsoft Learn - MB-910 Learning Path
Exam Registration:Microsoft Certification Exam Registration
Pearson VUE Microsoft Exams
Sample Questions:Microsoft MB-910 exam demo
Exam Way:Online proctored or in-person at authorized test centers (Pearson VUE)
Pre Condition:No prerequisites required
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-910/

Microsoft MB-910 Exam Syllabus Topics:

SectionObjectives
Topic 1: Describe Dynamics 365 Marketing capabilities- Marketing automation fundamentals
  • 1. Customer journey concepts
    • 2. Email marketing basics
      • 3. Segmentation and targeting
        Topic 2: Describe Dynamics 365 Customer Service capabilities- Customer support features
        • 1. Omnichannel engagement basics
          • 2. Knowledge base usage
            • 3. Case management
              Topic 3: Describe Dynamics 365 Sales capabilities- Sales lifecycle and core features
              • 1. Accounts and contacts management
                • 2. Sales reporting and dashboards
                  • 3. Leads and opportunities management
                    Topic 4: Describe Dynamics 365 customer engagement apps- Overview of Dynamics 365 CRM applications
                    • 1. Customer Service capabilities overview
                      • 2. Marketing capabilities overview
                        • 3. Sales capabilities overview

                          MB-910 Exam: Your Questions Answered

                          Online proctored or in-person at authorized test centers (Pearson VUE) Register for the Microsoft Dynamics 365 Fundamentals (CRM) exam through these official channels:

                          With your exam date confirmed, the 161 practice questions from TorrentExam — delivered by email within 1 minute — turn the waiting weeks into structured preparation.

                          Per the official outline, the Microsoft Dynamics 365 Fundamentals (CRM) exam spans 4 domains, led by Describe Dynamics 365 Marketing capabilities, Describe Dynamics 365 Customer Service capabilities, and Describe Dynamics 365 Sales capabilities. The complete breakdown is in the topics section above; the 161 practice questions at TorrentExam cover all of it.

                          Passing the Microsoft Dynamics 365 Fundamentals (CRM) exam requires 700 (out of 1000), and the registration fee is USD 99 (may vary by region). Since retakes are not free, a readiness check with the TorrentExam practice engines is a sensible step before you commit to an exam date.

                          The MB-910 exam is a Microsoft certification exam covering the Microsoft Dynamics 365 Fundamentals (CRM) syllabus outlined above. It contributes to these credential paths: Microsoft Dynamics 365 Fundamentals (ERP), Microsoft Power Platform Fundamentals (PL-900). In a competitive market, a Microsoft credential signals verified capability to employers — which is why candidates keep choosing it in 2026. TorrentExam prepares you with 161 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.

                          Then the written refund policy applies. If you take the Microsoft Dynamics 365 Fundamentals (CRM) exam within 60 days of purchase and do not pass, TorrentExam refunds you in full. The policy excludes exams taken within 3 days of purchase, exams never actually taken, free materials, and expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer to keep going? Exchange for two free exam products of equal value and retain your original update service. Delivery is by email within 1 minute of purchase — contact support if nothing arrives within 2 hours.

                          Microsoft recommends these training resources for the Microsoft Dynamics 365 Fundamentals (CRM) exam:

                          Pair official training with the 161 practice questions from TorrentExam to convert study time into exam readiness — especially effective when you are fitting preparation into fragmented hours.

                          Expect 40–60 in 60 minutes on the Microsoft Dynamics 365 Fundamentals (CRM) exam. The TorrentExam Desktop Test Engine reproduces this environment — real timing, exam-style flow — so the actual test day feels like a rehearsal you have already done.

                          Everything you need in one purchase: 161 practice questions for the Microsoft Dynamics 365 Fundamentals (CRM) exam across three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam environment with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS, complete with test history and performance review. Also included: a free demo, 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.

                          No prerequisites required Requirements can be revised, so confirm the latest on the official Microsoft exam page before booking.

                          Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:

                          Question #1

                          A company that services air-conditioning equipment is implementing Dynamics 365 Field Service.
                          You need to recommend the features that the company should implement to meet business requirements. Which features should you recommend? To answer, select the appropriate options in the answer area.
                          NOTE: Each correct selection is worth one point.

                          Reveal Solution  Discussion  0

                          Correct Answer:


                          Reference:
                          https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-work-order
                          https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-offline
                          https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

                          Question #2

                          You use Dynamics 365 Sales to manage leads.
                          For each of the following statements, select Yes if the statement is true. Otherwise, select No.
                          NOTE: Each correct selection is worth one point.

                          Reveal Solution  Discussion  0

                          Correct Answer:

                          Question #3

                          A company plans to use Dynamics 365 Sales.
                          The company requires every Al feature related to sales be available.
                          You need to determine which solution to use.
                          Which solution should you identity?

                          • A. Dynamics 365 Sales Enterprise
                          • B. Dynamics 365 Sales Premium
                          • C. Dynamics 365 Sales Professional
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          Question #4

                          You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support customer proposals.
                          The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in real time.
                          You need to attach a proposal to a customer record. Which mechanism should you use to attach the proposal?

                          • A. Documents tab
                          • B. Timeline attachment
                          • C. Word template
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).

                          Question #5

                          A company uses Dynamics 365 Sales.
                          You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.
                          You need to convert the lead to an opportunity and retain all available history.
                          Which two actions should you perform? Each correct answer presents part of the solution.
                          NOTE: Each correct selection is worth one point.

                          • A. Qualify the closed lead as an opportunity.
                          • B. Convert the copied lead to an opportunity.
                          • C. Create a copy of the lead with data from the original lead.
                          • D. Use the Reactivate Lead functionality to reopen the lead.
                          • E. Qualify the reactivated lead to an opportunity.
                          Reveal Solution  Discussion  0

                          Correct Answer: A,E  🗳️

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