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IBM P2020-014 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Support | 15% | - Version verification and problem diagnosis - Common errors and resolution steps - Performance and connectivity issues - Log file identification and analysis |
| Installation and Configuration | 25% | - Application server deployment (WebSphere, JBoss) - Post-installation verification and configuration - System requirements and supported platforms - Repository installation and database setup |
| Integration and Migration | 15% | - Upgrades and migration paths - IBM SPSS Modeler integration - Patch and fix pack application - Repository backup and restore |
| Administration and Security | 25% | - Repository security and access control - Server and connection configuration - User, group, role and permission management - Deployment Manager client usage |
| Job and Schedule Management | 20% | - Job creation, configuration and execution - Deployment Portal usage - Scheduling types and setup - Job monitoring, history and status tracking |
IBM SPSS Collaboration and Deployment Services Technical Support Mastery Test v1 Sample Questions:
Question 1
Installing a C&DS patch on a standalone C&DS installation fails. What could be a likely cause?
A. The application server was running during install, while it should have been ended.
B. The application server was ended during install, while it should have been running.
C. There was no active server license.
D. The client should be updated before the server.
Question 2
An administrator applied a patch to the C&DS installation and started the server. A user, using the Deployment Manager windows client, is complaining that an issue that the patch should have fixed in the client is not working. What should the administrator check to resolve this?
A. Verify if the client license is still valid.
B. The only way to install a client update is to re-download the Deployment Manager client from the server. Make sure that this has been done.
C. Ensure the user restarted the Deployment Manager Windows client, after having received a version update message.
D. Ensure the user downloaded and manually installed the corresponding client patch.
Question 3
A customer is reporting that an end user is unable to see a newly created object. What task would you suggest to validate the permission of the end user to the object?
A. Have a C&DS administrator review the Permissions tab within the Properties dialog for the object.
B. Review the end user's permission within Resource Definitions.
C. Run a Permissions Report listed under Tools menu.
D. Have a C&DS administrator log into the Server Administration and validate that the 'Local User Repository' security provider is enabled.
Question 4
A customer is reporting an issue with setting C&DS system configuration options via a web interface. Which application is he using?
A. Enterprise View
B. Deployment Manager
C. Browser-based Deployment Manager
D. Deployment Portal
Question 5
If an end user knew the name of an object but was not sure of its location, how could the end user find the object within the repository?
A. Locate dialogs found under the Tools menu.
B. Tools => Find menu.
C. Search menu within Server Administration tab.
D. Right-click the Content Server Connection folder and select the 'Search' option.
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: D |








