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ServiceNow PR000370 Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator Exam |
| Exam Number: | PR000370 |
| Available Languages: | Simplified Chinese, English, Japanese |
| Real Exam Qty: | 60 |
| Passing Score: | Not publicly disclosed (predetermined cut score) |
| Certificate Validity Period: | No fixed expiration; requires annual delta exams & CMP fee to maintain |
| Related Certifications: | Certified Application Developer (CAD) Certified Implementation Specialist (CIS) |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice (Single Answer), Multiple Select (Multiple Answers) |
| Exam Price: | $210–$300 USD (varies by region/training bundle) |
| Recommended Training: | Certified System Administrator Learning Path ServiceNow Fundamentals (On-Demand) |
| Exam Registration: | Pearson VUE / Webassessor Registration ServiceNow Learning Portal |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored (Pearson OnVUE) or in-person at authorized test centers |
| Pre Condition: | No mandatory prerequisites; completion of ServiceNow Fundamentals recommended |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blueprint?id=kb_article_view&sysparm_article=KB0011554 |
ServiceNow PR000370 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Database Management | 15% | - Tables, fields, relationships, and data schema - Extending tables, database views, and indexes |
| Topic 2: Security & Access Control | 15% | - Access Control Lists (ACLs) and security rules - Users, groups, roles, and departments |
| Topic 3: Self-Service & Automation | 20% | - Service Catalog, record producers, and request fulfillment - Flow Designer, notifications, and approvals |
| Topic 4: ITSM Core Applications | 20% | - SLAs, CMDB, and Knowledge Management - Incident, Problem, Change, and Configuration Management |
| Topic 5: User Interface & Navigation | 15% | - Platform navigation, lists, forms, filters, and views - Global search, modules, and application menus |
| Topic 6: Instance Configuration | 15% | - System properties, plugins, and update sets - Branding, themes, and system settings |
Common Questions About the ServiceNow PR000370 Exam
Yes. A free PDF demo is available so you can review the question quality and format before you pay anything. And once you do purchase, your ServiceNow Certified System Administrator material includes 365 days of free updates — if that update period expires, you can extend it later at a 50% discount from your member zone.
The PR000370 exam includes 60 questions, and you have 90 minutes to complete them. That makes pacing a real part of the challenge. Before test day, work out roughly how much time you can afford per question, get used to flagging a hard item and coming back to it instead of burning five minutes on one answer, and run at least a couple of full timed sessions in the TorrentExam test engine so the clock feels familiar when it counts.
The official blueprint divides the ServiceNow Certified System Administrator into 6 domains. The main areas include Instance Configuration (15%), Self-Service & Automation (20%), Security & Access Control (15%). Each domain breaks down into its own subtopics, so scroll up to the complete exam outline above before you plan your study schedule.
No mandatory prerequisites; completion of ServiceNow Fundamentals recommended Certification vendors do adjust these requirements from time to time, so we recommend confirming the current criteria on the official exam page — official PR000370 exam information before you register.
The PR000370 exam is the official test you need to pass to earn the Certified System Administrator (CSA) certification at the Associate level. Passing it validates your skills to employers, and for many IT professionals it is a direct step toward better roles and better pay. It also connects to related credentials such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), so it is worth understanding where this exam sits on your certification path.
Yes, the vendor recommends the following official training:
Official courses build a strong foundation, but a course alone rarely tells you whether you are actually exam-ready. Work through the PR000370 practice questions from TorrentExam afterwards to measure yourself against real exam difficulty.
The passing score for the PR000370 exam is Not publicly disclosed (predetermined cut score), and the official registration fee is $210–$300 USD (varies by region/training bundle). One thing candidates often overlook: if you do not pass, a retake means paying that fee again in full. It is a strong argument for drilling with the 60 practice questions from TorrentExam until your mock scores sit comfortably above the bar before you book a seat.
If you take the corresponding PR000370 exam within 60 days of purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. Send us a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of taking the exam, and we will process the claim within 7 days. Please note the conditions: sitting the exam within 3 days of purchase does not qualify, the candidate name on the exam record must match the payer's name, and free materials, downloaded-but-never-taken exams, and expired orders are excluded. If you would rather not take a refund, you can exchange your order for two other exam products of equal value at no cost and keep the update service on your original purchase. Delivery itself is instant: the files are available for download right after payment and also reach your mailbox within a minute — contact our customer service team if nothing arrives within 2 hours. There is no limit on how many computers you may install the material on.
You can book your exam seat through the official registration channels below:
The PR000370 exam is available Online proctored (Pearson OnVUE) or in-person at authorized test centers, so choose whichever option suits you best when you register.
ServiceNow Certified System Administrator Sample Questions:
Which of the following statements is true when a new table is created by extending another table?
- A. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
- B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
- C. The new table archives the parent table and assumed its roles in the database
- D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table
Correct Answer: A 🗳️
A knowledge article must be which of the following states to display to a user?
- A. Retired
- B. Published
- C. Reviewed
- D. Drafted
Correct Answer: B 🗳️
Which of the following statement describes the purpose of an Order Guide?
- A. Order Guide provide a list of guidelines for Administrators on how to set up item variables
- B. Order Guide provide the ability to order multiple, related items as one request
- C. Order Guides take the user directly to the checkout without prompting for information
- D. Order Guides restrict the number of items in an order to only one item per request
Correct Answer: B 🗳️
How is the Event Log different from the Event Registry?
- A. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
- B. Event Log contains generated Events, the Event Registry is a table of Event definitions
- C. Event Log is formatted in the Log style, the Event Registry displays different fields
- D. Event Log is the same as the Event Registry
Correct Answer: B 🗳️
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
- A. Popularity
- B. Manager assignment
- C. Relevancy
- D. Most recent update
- E. Number of views
Correct Answer: C,D,E 🗳️








