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Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only.
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Sample Questions
Sample Item - Incident Management:
If a parent Incident is updated to reflect a new Assignment Group, Work Notes, and related Problem, which corresponding fields are updated on the child Incident(s)?
- Work Notes
- No updates are made to child Incidents
- Assignment Group, Work Notes, and related Problem
- Assignment Group and Work Notes
Sample Item - Problem Management:
When creating a problem record from an incident record, which element defines the field mapping between the two?
- ProblemV2Util script include
- ProblemUtils script include
- Problem created from system property (com.sn-problem.create_from_incident.attributes)
- Create Problem UI action
Sample Item - Change and Release Management:
Conflict detection in change management can identify conflicts from which of the following reasons?
- The changes schedule does not give appropriate lead time
- Existing scheduled changes to the CI
- The change scheduled is outside of business hours
- The CI is not in the maintenance window
- The change schedule is during blackout periods
Sample Item - Knowledge Management:
Each time a knowledge article is viewed, a record with the user identity and whether the articles was attached to a task, is added to which table?
- Knowledge Use [kb_use]
- Knowledge Search Log [ts_query_kb]
- Knowledge Feedback [kb_feedback]
- Knowledge [kb_knowledge]
Sample Item - Service Catalog / Request Management:
Which one of the following is proper syntax for accessing values of variables from a Record Producer script field?
- current.variable_name
- producer.variable_name
- g_form.getReference(‘variable_name')
- g_form.getVariable(‘variable_name')
Sample Item - Configuration Management Database (CMDB):
Which field on a Configuration Item (CI) may be used to route Incidents to the appropriate group to quickly resolve Incidents related to the CI?
- Managed By
- Assignment Group
- Support Group
- Change Control
ServiceNow CIS-CSM Exam Syllabus Topics:
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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
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