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Cisco Unified Contact Center Enterprise (UCCE): Ip Communications) (IP Communications by Gary Ford

This book is a great guide for the candidates who are preparing for the Cisco 500-440 exam because it integrates the multiple components that help you learn a wide spectrum of business requirements. You will also get knowledge about application configuration, scripting, dial plans, reporting, IVR, and metrics using the UCCE systems. The candidates who prepare for the Cisco test using this edition will get great help in understanding the Cisco Contact Center Product portfolio and the clustered deployment model. Thus, this book can ultimately aid you in designing, implementing, and delivering the CM/IP and IVR solutions and allow you to effectively maintain UCCE deployments. Moreover, the candidates who already have knowledge of Cisco master the best practices for the call flow scripting and other mandatory topics covered in the actual exam including:

• Understanding UCCE processes and nodes to build a clean system startup sequence.
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• Troubleshooting UCCE systems;
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• Insights covering hosted and enterprise versions of UCCE;

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What Are the Topics Covered in Cisco 500-440 Exam?

In order to ace the Cisco 500-440 exam, you have to master the following topics including how to:

• Classify the design considerations for Cisco Unified Communications Manager in Cisco UCCE solutions (11%)
• Describe the features and functionalities of Cisco Unified CCE solutions (23%)
• Define the sizing process for Contact Center Resources and Cisco Unified CCE components (13%)
• Describe virtualization environment for contact center resources and Cisco Unified CCE components (11%)
• Identify Network Design Considerations in a Cisco Unified CCE solution (19%)

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucced.html