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Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 25% | - System Configuration and Licensing - IP Office Server and Software Installation - User, Extension and Trunk Setup |
| Maintenance and Administration | 15% | - System Monitoring and Diagnostics - Backup, Restore and Software Upgrades - Security and Access Management |
| Troubleshooting | 15% | - Common Voice and Connectivity Issues - Fault Isolation and Log Analysis - Application and Service Recovery |
| SME Communications Solution Architecture | 25% | - Network and System Requirements - Avaya IP Office Platform Overview - Avaya Aura SME Solution Components |
| Applications and Features | 20% | - Contact Center Basic Features - Voice Mail and Messaging - Mobility and Collaboration Tools |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Which three clients are supported for IP Office IMAP services? (Choose three.)
- A. Lotus Notes
- B. Lotus Messages
- C. MS Outlook
- D. MS Outlook Express
- E. Microsoft Office Communicator
A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?
- A. IP Office Essential Edition
- B. IP Office Ultimate Edition
- C. VM Pro ScanSoft TTS
- D. Voicemail Pro VB Script License
- E. IP Office Preferred Edition
In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)
- A. DCOM service
- B. MSDE 2000
- C. Microsoft .NET Framework 3.5 Family Updates
- D. MS-SQL 2005/Express
- E. Microsoft C#
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
- A. The phone display message cannot be changed. The prompt is not recordable by user.
- B. The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
- C. The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
- D. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
- E. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)
- A. Use the System Status Application to shutdown the card before removing the SD card.
- B. Just pull out the card; special shutdown is not required.
- C. Dial the shutdown short code to shutdown the card before removing the SD card.
- D. User System Monitor to shutdown the card before removing the SD card.
- E. Use the Manager application to shutdown the card before removing the SD card.
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