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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A) carrier/phone service provider should build a Caller ID table based on called number and display based on this value
B) calling party number by Job
C) calling party number (ANI) by record
D) hard coding Automated Number Identification (ANI) on the Digital switch
E) carrier/phone service provider should suppress ANI from dialer

2. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
B) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
C) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.
D) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.

3. What permissions can be assigned to a Role in Role Editor Application?

A) Read/Job control/Write
B) Read/Manage/Write
C) Read/Write/Execute
D) Read/Edit/Execute

4. Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)

A) APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.
B) The connection between a PG230 and the Application server must be l0BaseT.
C) Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).
D) The supervisor workstation requires a DHCP address.
E) The APC server can use a DHCP address.

5. A system operator complains that Analyst reports do not show any data for yesterday. Which three actions would you take to resolve this problem? (Choose three.)

A) Restore the database backup from yesterday.
B) Identify which jobs ran yesterday and locate the tran.stat file associated with each.
C) Run stop_rnts_svcs and start_mts_svcs to reset the database and its associated processes.
D) Check to see if a data store file was created with yesterday's date.
E) Check the mo_last_status table In the database to see if data was written to the historicaldatabase yesterday.

Solutions: