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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Advanced Features | - Advanced dialing features
|
| System Architecture and Components | - Avaya Proactive Contact architecture overview
|
| Troubleshooting and Problem Resolution | - Diagnostic techniques
|
| Operations and Maintenance | - System monitoring and management
|
| Installation and Configuration | - Campaign configuration
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
1. The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?
A) netstat
B) getvar
C) vmstat
D) sadc
2. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?
A) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
B) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
C) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.
D) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.
3. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)
A) Opt out Digit: #
B) Opt-out Digit: 5
C) Message to be played when opt-out fails : 1
D) When an opt-out happens, transfer to .. : Transfer to a VDN
E) When opt-out happens, transfer to : Transfer to an outbound job
4. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?
A) record specific messaging
B) virtual campaign
C) record selection criteria
D) unit work list
5. Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)
A) account.log
B) cron
C) soe_log
D) cd.log
E) dccs_logfile
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B,C,D | Question # 4 Answer: A | Question # 5 Answer: B,C,E |








