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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Scheduling and Dispatch | - Scheduling policies and constraints
|
| Reporting and Optimization | - Analytics and performance tracking
|
| Configuration and Implementation | - Field Service setup and configuration
|
| Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Field Service Fundamentals | - Field service business processes and use cases
|
| Work Order Management | - Work order creation and lifecycle
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers wants to provide Technicians with the ability to capture details And customer approval on completed work to send to the customer electronically.
What should a Consultant recommend to meet this requirement?
- A. Create a custom report.
- B. Use the standard Work Order email template.
- C. Create a Process Builder to generate a report.
- D. Use the standard Service Report.
Correct Answer: D 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
Which three factors should a Consultant consider when configuring routing? Choose 3 answers
- A. Default Travel Speed is used only if a different travel speed is null on the resource.
- B. Configure the Resource Availability Work Rule to calculate travel at the expense of theResource and breaks.
- C. Set Auto Schedule to True upon creation of the Service Appointment.
- D. A straight line is used to compute the shortest distance between two locations if StreetLevel Routing is enabled.
- E. Configure Schedule Policy by modifying Work Rules and Service Objectives.
Correct Answer: A,B,E 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services scheduled for today,Called in sick. How should the workload be assigned to other Technicians?
- A. Drag the Service Appointments to other available Resources and run Optimization.
- B. Create a Resource Absence for the Resource and apply Fix Overlaps for that Resource.
- C. Ask the Customer Service Rep to call the customers and manually reschedule for another day.
- D. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
Correct Answer: B 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
AW Computing groups its technicians based on seniority. The newest techs compriseTier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 yearsOn the job. Resources with more seniority should be considered for a job over Resources with less seniority. How should the field service administrator ensure this corporate policy is enforced Considering the Customer First scheduling policy is utilized consistently exceptIn emergency situations?
- A. Create a queue for each tier group within each territory on the Service Appointment object.
- B. Make a relevance group on the work rule to filter based on the tier number and add the rule to thePolicy.
- C. Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier 1Techs with the highest number.
- D. Create a custom number field to capture the tier number on the service resource.
Correct Answer: C 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
Which Work Rule should a Salesforce Field Service Consultant use to assignService Resources based on related object records?
- A. Exterided Match
- B. Required Resource
- C. Match Field
- D. Resource Availability
Correct Answer: A 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
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