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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata |
| Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
| Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. Which is a characteristic of a digital organization?
A) Digital technology is mostly used for primary activities
B) Digital technology enables IT to support business as usual
C) Digital technology enables minor business transformation
D) Digital technology is mainly used for supporting activities
2. A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
Which technique is being applied?
A) Continuous testing
B) Service validation sign-off by a change advisory board
C) Post-implementation review
D) Chaos engineering
3. An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?
A) Continuous testing
B) Definition of done
C) DevOps Audit Defense Toolkit
D) Chaos engineering
4. To increase resilience of IT systems, an infrastructure and platform management team has recently adopted the SRE approach. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which tool functionality will BEST help this team?
A) Creating a script to automate failover when a network link fails
B) Automating virus detection to improve information integrity
C) Updating firewall firmware in order to reduce technical debt
D) Managing configuration settings during a network change
5. An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?
A) Relationship management
B) Service continuity management
C) Service design
D) Business analysis
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
