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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

What is defined as a change of state that has significance for the management of an IT service?

A. Known error
B. Incident
C. Problem
D. Event

Question 2

Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A. Monitoring and event management
B. Incident management
C. Service request management
D. Change enablement

Question 3

What is a service?

A. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
B. A possible event that could cause harm or loss, or make it more difficult to achieve objectives
C. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings
D. A tangible or intangible deliverable of an activity

Question 4

Which statement about outputs is CORRECT?

A. They capture customer demand for services
B. They consist of several outcomes
C. They contribute to the achievement of outcomes
D. They describe how the service performs

Question 5

Which guiding principle considers the importance of customer loyalty?

A. Optimize and automate
B. Progress iteratively with feedback
C. Focus on value
D. Start where you are

Solutions: