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EXIN ITIL 4 Foundation Sample Questions:

1. Which term is used to describe removing something that could have an effect on a service?

A) An incident
B) A change
C) A problem
D) An IT asset

2. What are typically recognized through notifications created by an IT service, CI or monitoring tool?

A) Events
B) Incidents
C) Problems
D) Requests

3. Which dimension considers the application of artificial intelligence to service management?

A) Information and technology
B) Partners and suppliers
C) Organizations and people
D) Value streams and processes

4. Which statement about standard changes is CORRECT?

A) The change does not require additional authorization
B) The appropriate change authority should be assigned to each type of change
C) A full assessment should be completed each time the change is implemented
D) The change can be implemented with less testing if necessary

5. Identify the missing word in the following sentence:
Sponsor is the role that authorizes budget for service [?].

A) management
B) value
C) provision
D) consumption

Solutions: