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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which term is used to describe removing something that could have an effect on a service?

A. An incident
B. A change
C. A problem
D. An IT asset

Question 2

What are typically recognized through notifications created by an IT service, CI or monitoring tool?

A. Events
B. Incidents
C. Problems
D. Requests

Question 3

Which dimension considers the application of artificial intelligence to service management?

A. Information and technology
B. Partners and suppliers
C. Organizations and people
D. Value streams and processes

Question 4

Which statement about standard changes is CORRECT?

A. The change does not require additional authorization
B. The appropriate change authority should be assigned to each type of change
C. A full assessment should be completed each time the change is implemented
D. The change can be implemented with less testing if necessary

Question 5

Identify the missing word in the following sentence:
Sponsor is the role that authorizes budget for service [?].

A. management
B. value
C. provision
D. consumption

Solutions: