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IBM M8010-238 Exam Syllabus Topics:

IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. How do today's customers interact with a brand?

A) Customers are increasing using only a single channel for all their interactions.
B) Customers expect the brand to provide a seamless and consistent cross-channel
experience.
C) None of the above.
D) Customers expect a dedicated and independent system for each channel for more focused service.

2. What are the solution capabilities of WebSphere Commerce platform?

A) Both A and B.
B) Manage enterprise wide product and customerinformation
C) Sell across direct and extended channels.
D) Support for marketing and merchandizing across channels.

3. WebSphere Commerce helps businessesto deliver and manage BRAND EXPERIENCE across which of the following channels and touchpoints?

A) All direct channels.
B) Web, mobile, callcenter, and in-store.
C) All direct channels including mobile touchpoints.
D) Both direct and extended channels like social networks.

4. In what phase of the Smarter Commerce lifecycle does WebSphere Commerce solution fit into?

A) Selling and fulfillment across channels.
B) Personalization and marketing across all channels
C) Sourcing and procurement of goods and services.
D) Servicing customer needs across multiple channels.

Solutions: