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Microsoft MB2-185 exam : Microsoft CRM Customization v.1.2

MB2-185 Exam Questions
  • Exam Code: MB2-185
  • Exam Name: Microsoft CRM Customization v.1.2
  • Updated: Oct 12, 2026
  • Q & A: 154 Questions and Answers
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Microsoft MB2-185 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft CRM Customization v.1.2
Exam Number:MB2-185
Certificate Validity Period:Retired / no longer actively offered
Real Exam Qty:40-60
Available Languages:English
Passing Score:700/1000
Exam Format:Multiple choice, Scenario-based questions, Case studies
Exam Price:$165 USD (historical; may vary by region)
Related Certifications:Microsoft Dynamics CRM
Microsoft Dynamics CRM Configuration
Microsoft Dynamics CRM Development
Exam Duration:120-180
Recommended Training:Dynamics CRM Documentation (legacy concepts)
Microsoft Learn (Dynamics content)
Exam Registration:Pearson VUE Microsoft Exams
Microsoft Certification (Legacy / Archive)
Sample Questions:Microsoft MB2-185 exam demo
Exam Way:Proctored exam delivered via Pearson VUE (historically onsite or authorized testing centers)
Pre Condition:Recommended experience with Microsoft Dynamics CRM (v1.0–v1.2 era) and basic understanding of CRM data modeling and business processes.
Official Syllabus URL:https://learn.microsoft.com/

Microsoft MB2-185 Exam Syllabus Topics:

SectionObjectives
Data Management- Data import and export
  • 1. Duplicate detection
    • 2. Data migration tools
      Solutions and Deployment- Solution management
      • 1. Packaging and deployment concepts
        • 2. Managed vs unmanaged solutions
          Customization and Configuration- Entity customization
          • 1. Forms and form customization
            • 2. Fields and data types
              • 3. Relationships (1:N, N:N)
                - System configuration
                • 1. Business units and teams
                  • 2. Security roles and privileges
                    Microsoft Dynamics CRM Platform Fundamentals- CRM architecture and components
                    • 1. Core CRM entities and data model
                      • 2. System vs custom entities
                        Business Process Automation- Workflows
                        • 1. Workflow rules and logic
                          • 2. Business process flows (legacy CRM concepts)

                            Microsoft MB2-185 Exam — Ask Us Anything

                            The MB2-185 exam — officially the Microsoft CRM Customization v.1.2 — is Microsoft's certification exam for professionals who work with its technologies, and passing it awards the Microsoft Dynamics CRM (legacy) Certification certification at the Professional level. Vendor-issued credentials like this one remain among the clearest signals of skill a resume can carry. It also connects naturally to Microsoft Dynamics CRM, Microsoft Dynamics CRM Configuration, Microsoft Dynamics CRM Development as a next step.

                            Yes — TorrentExam offers a free PDF demo of the MB2-185 practice questions so you can inspect the question quality and verified answers before paying anything. Once you purchase, 365 days of free updates are included, and if the product expires, the update service renews at a 50% discount from your member zone.

                            Passing the MB2-185 exam requires 700/1000, and the official registration fee is $165 USD (historical; may vary by region). That fee buys a single attempt — a retake is charged at full price again. The smart sequence is to rehearse first: cycle through 154 practice questions at TorrentExam under timed conditions until your scores clear the passing mark with margin, then book.

                            The Microsoft CRM Customization v.1.2 blueprint comprises 5 domains, led by Solutions and Deployment, Customization and Configuration, and Business Process Automation. The complete weighted syllabus is in the section above — accurate preparation starts with knowing exactly what the exam weights most.

                            Microsoft recommends the following training for the Microsoft CRM Customization v.1.2:

                            Courses build understanding; carefully compiled practice builds accuracy under pressure. Combine either resource above with 154 practice questions from TorrentExam and your preparation covers both.

                            Recommended experience with Microsoft Dynamics CRM (v1.0–v1.2 era) and basic understanding of CRM data modeling and business processes.

                            Vendor criteria evolve, so before you schedule anything, verify the latest requirements on the official Microsoft exam page.

                            Registration for the Microsoft CRM Customization v.1.2 runs through these official channels:

                            Worth noting when you book: the MB2-185 exam is delivered Proctored exam delivered via Pearson VUE (historically onsite or authorized testing centers).

                            Delivery first: download immediately after payment, with an email copy arriving within one minute. If 2 hours pass with no email, check spam and contact our support team. You can install the software on as many computers as you need — no device limit.

                            If you take the MB2-185 exam within 60 days of purchase and do not pass, the TorrentExam money back guarantee applies: file within 2 days of the exam with a scanned enrollment slip and the official score report (PDF), and the claim is processed within 7 days. The candidate name must match the payer name; the policy excludes exams taken within 3 days of purchase, purchases never used in an actual exam attempt, free materials, and expired orders. If you would rather keep preparing, exchange the product for two free exam packages of equal value and keep the update service on your original purchase.

                            Expect 40-60 questions inside 120-180 on the MB2-185 exam. The clock is the quiet examiner: knowing the content is not enough if pacing fails you. Rehearse with the TorrentExam Windows software or online engine in timed mode — the smooth, stable interface means nothing technical distracts you while you build your rhythm.

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