[2023] Use Real Genesys Dumps - 100% Free GCX-ARC Exam Dumps
Realistic GCX-ARC Dumps Latest Genesys Practice Tests Dumps
Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is a comprehensive test that evaluates an individual's knowledge and skills in architecting, implementing, and administering Genesys Cloud CX solutions. Genesys Cloud CX: Architect Certification certification exam is designed for professionals who want to demonstrate their expertise in the Genesys Cloud CX platform, which is used by many organizations globally to improve their customer experience.
NEW QUESTION # 28
Select all the naming requirements for prompts. (Choose two.)
- A. A prompt name can contain letters, underscore, and numbers.
- B. A prompt name can begin with a letter.
- C. A prompt name can contain spaces or special characters.
- D. A prompt name can begin with a numeric or special character.
Answer: A,B
NEW QUESTION # 29
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Call Routing
- B. Automatic Call Distribution
- C. Architect
- D. Scheduling
Answer: B
NEW QUESTION # 30
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Complete match timeout
- B. Company Directory speech recognition
- C. Enable speech recognition for the entire flow
- D. Incomplete match timeout
Answer: B
NEW QUESTION # 31
When you delete a flow, it removes only the current version of the flow.
- A. True
- B. False
Answer: A
NEW QUESTION # 32
Which ACD routing method routes interaction to the next available agent?
- A. All of the above
- B. Standard ACD
- C. Bullseye ACD
- D. Skills based routing
Answer: B
NEW QUESTION # 33
Select the types of scheduling available in Genesys Cloud. (Choose two.)
- A. All of the above
- B. Manual Scheduling
- C. Automated Scheduling
- D. Load based Scheduling
Answer: C,D
NEW QUESTION # 34
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
- A. True
- B. False
Answer: A
NEW QUESTION # 35
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Avant
- B. Opera
- C. Safari
- D. Firefox
- E. Chrome
- F. Internet Explorer
Answer: D,E
NEW QUESTION # 36
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
- A. All of the above
- B. Dashboards
- C. Dynamic Views
- D. Reports
Answer: C
NEW QUESTION # 37
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
- A. Access ID
- B. Username
- C. Password
- D. Token
- E. ARN Number
Answer: B,C,D
NEW QUESTION # 38
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. Timeout
- B. Inter-Digit Timeout
- C. Menu Selection Timeout
- D. No Entry Timeout
Answer: B
NEW QUESTION # 39
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
- A. False
- B. True
Answer: A
NEW QUESTION # 40
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
- B. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
- C. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
- D. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
Answer: C
NEW QUESTION # 41
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Admin>Quality
- B. Admin>Contact Center
- C. Reports
- D. Performance>Agents
Answer: A
NEW QUESTION # 42
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
- A. True
- B. False
Answer: A
NEW QUESTION # 43
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
- A. Flow
- B. Prompts
- C. DTMF
- D. IVR
Answer: B
NEW QUESTION # 44
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
- A. Outbound
- B. Secure
- C. In-Queue
- D. Inbound
Answer: D
NEW QUESTION # 45
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Schedules
- B. Outbound Campaigns
- C. Scripts
- D. Campaign Management
Answer: B
NEW QUESTION # 46
Architect supplies a built-in _______________ flow.
- A. Secure Call
- B. Outbound Call
- C. Inbound Call
- D. In-Queue Call
Answer: D
NEW QUESTION # 47
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