Practice Field Service Lightning program Field-Service-Lightning-Consultant exam. Online Exam Practice Tests with detailed explanations! Pass Field-Service-Lightning-Consultant with confidence!
Field-Service-Lightning-Consultant - Salesforce Certified Field Service Lightning Consultant Practice Tests 2021 | TorrentExam
NEW QUESTION 139
some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them How should a consultant provide access to FSL mobile app?
- A. Assign a permission set
- B. Modify the user record
- C. Update the public group membership
- D. Modify the user profile
Answer: A
NEW QUESTION 140
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
- A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
- B. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
- C. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
- D. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment
Answer: A
Explanation:
to assign the work
NEW QUESTION 141
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
- A. Use Lookup Fields.
- B. Add Fields on the Page Layout.
- C. Configure Field Sets on the Service Appointment.
- D. Create CSS in the Dispatcher's Console.
Answer: C
NEW QUESTION 142
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
- A. Work Type Line Items for Install, Break-fix, and Inspections.
- B. Work Order custom fields to define Install, Break-fix, and Inspections.
- C. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
- D. Work Order Record Types for Break-fix, Install, and Inspection.
Answer: C
NEW QUESTION 143
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
What configuration should a Consultant recommend for the Scheduling Policy?
- A. Match Fields
- B. Match Boolean
- C. Preferred Resources
- D. Required Resources
Answer: B
NEW QUESTION 144
Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?
- A. Preferred Resource
- B. Required Resource
- C. Match Fields
- D. Match Boolean
Answer: D
NEW QUESTION 145
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?
- A. Manually flag Service Appointments as "In Jeopardy" due to weather.
- B. Configure a new Service Level for immediate assignment.
- C. Postpone all lower-priority jobs and extend Due Dates.
- D. Configure Emergency Policy and use the Emergency Wizard.
Answer: D
NEW QUESTION 146
Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job.
How should a Consultant support this process?
- A. Add a new Product Consumed to the Work Order.
- B. Add a new Product Required to the Work Type. 2
- C. Add a new Product Required to the Work Order.
- D. Add a new Product Consumed to the Work Rule. Seer
Answer: B
NEW QUESTION 147
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers
- A. Scheduled End
- B. Scheduled Start
- C. Arrival Window End
- D. Arrival Window Start
Answer: C,D
NEW QUESTION 148
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?
- A. Create a recurring Service Appointment
- B. Use the Resource Availability Rule.
- C. Create Resource Absences every day.
- D. Use appropriate Resource Operating Hours.
Answer: D
NEW QUESTION 149
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
- A. Create a custom Mobile App that syncs articles based on service appointment assignments.
- B. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
- C. Use work types to assign associated articles to work order.
- D. Write a workflow that associates articles to work orders based on a picklist on the work order.
Answer: C
NEW QUESTION 150
Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.
Which steps should the Consultant take to meet these requirements?
- A. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
- B. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
- C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
- D. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
Answer: C
NEW QUESTION 151
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize a standard Price Book specific to each country.
- B. Utilize a custom Price Book specific to each country.
- C. Utilize the standard Price Book with pricing rules applied.
- D. Utilize a custom Price Book with pricing rules applied.
Answer: B
Explanation:
Explanation
NEW QUESTION 152
Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.
- A. Add the allowed Status Transitions in Field Service Settings.
- B. Add new Status to the Service Appointment.
- C. Add the Status Transitions to the Technicians' Profile.
- D. Add new Status to the Work Order
Answer: B,C
NEW QUESTION 153
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment Status filed. (can't be done from mobile)
- B. Reschedule the Service Appointment for later. (from mobile it can only be reschedule via chatter)
- C. Update the Service Appointment Chatter feed.
- D. Update the Service Appointment field "In Jeopardy" (its not a Service Appointment field)
Answer: C
NEW QUESTION 154
Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?
- A. Add additional page to End Section of report.
- B. Add additional field to Address Section of report.
- C. Add additional image to Detail Section of report.
- D. Add additional dates in Date Section of report.
- E. Add additional filed to General Section of report.
Answer: A,D,E
NEW QUESTION 155
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?
- A. Utilize a standard Price Book specific to each country.
- B. Utilize a custom Price Book specific to each country.
- C. Utilize the standard Price Book with pricing rules applied.
Answer: B
NEW QUESTION 156
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