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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A) IBM Change and Configuration Management Database
B) IBM Compliance and Release Management
C) IBM Remediation and Precision Manager
D) IBM Data Integrity and Audit Manager

2. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) Tivoli User Group Web page
B) IBM Tivoli Forums
C) IBM Support Web page
D) Tivoli Field Guides
E) IBM DeveloperWorks wikis

3. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?

A) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
B) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
C) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
D) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.

4. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk for Internal Service Providers licenses
C) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
D) IBM SmartCloud Control Desk for Managed Service Providers licenses

5. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

A) Create only one organization and one site for both departments
B) Create an organization for each department
C) Create one organization and different sites for the departments
D) Create an instance of IBM SmartCloud Control Desk for each department

Solutions: