Certification Path

The ASQ Certified Manager of Quality/Organizational Excellence certification path includes only one CMQ-OE certification exam.

CMQ-OE Study Areas

In general, ASQ tests a candidate's knowledge of the seven core domains listed below. Understandably, candidates are expected to be familiar with the topics prior to attempting the validation.

• Strategic Plan Development and Deployment

  This section mainly tests the understanding of strategic planning models, the business environment, and strategic plan deployment. In particular, candidates should be familiar with market forces, risk analysis, stakeholder analysis, internal analysis, the role of technology and legal factors, resource allocation and deployment, quality, and organizational performance.

• Training and Development

  This domain evaluates the candidate's ability to create training plans and develop training materials, use different tools along with techniques to identify training needs and assess training effectiveness.

• Leadership

  The candidate's knowledge of leadership techniques, teamwork, organizational structures, and ASQ code of ethics will be tested here. Furthermore, the candidate's understanding of the challenges faced by leaders, the roles and responsibilities of leaders alongside managers, change management techniques, types and roles of teams, team development stages, and team evaluation will be looked at.

• Quality Management Tools

  There, the candidate will be tested on the various quality management tools including process improvement tools, basic management tools, innovation & creativity tools, and lean instruments. The candidate will also be expected to have a good understanding of measurement and metrics, which encompasses areas such as statistics, sampling techniques, and trend analysis.

• Supply Chain Management

  Under such a topic, candidates are expected to have a sound understanding of all aspects of supply chain management. This includes supplier selection, supplier communication, supplier performance and improvement, supplier certification, and supplier logistics.

• Management Elements and Methods

  This portion tests all areas of management including human resource management, finance management, risk management, and knowledge management. It also checks the candidate's knowledge of communications skills, project management, quality system, quality models, and theories.

• Customer-Focused Organizations

  This objective mainly assesses the candidate's knowledge of the different types of customers, customer segmentation, and customer relationship management including customer satisfaction and loyalty, principles for services, dealing with external and internal customers, and finally, focus group output.

Prerequisites for CMQ-OE Certification Exam

The vendor has specific prerequisites that candidates are required to meet to be eligible for the CMQ-OE exam. Thus, candidates are required to show 10 years of full-time work experience in at least one area of the Certified Manager of Quality/Organizational Excellence Body of Knowledge. Out of these 10 years of experience, candidates must have 5 years of experience in a decision-making role. Note ASQ defines a decision-making role as a position where the individual has the power to define, implement, or manage projects and processes and be accountable for the results. An individual already accredited by this certification vendor as a quality auditor, software quality engineer, or quality engineer can use the same experience as a pre-requisite for the CMQ-OE test. To add more, a portion of the required 10-year experience will be waived off by ASQ if the individual has an educational background. So, a diploma from a technical school will be eligible for a 1-year waiver, an associate degree for a two-year waiver, a bachelor's degree for four years, and a master's or doctorate for five years.

Reference: http://asq.org/cert/manager-of-quality

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ASQ CMQ-OE Certification Exam Structure and Guidelines

By and large, candidates have the option of sitting for the official exam in person or the computer-delivered test. The paper version is a four-hour exam comprising 165 multiple-choice questions that may be delivered in both English and Mandarin. On the other hand, the duration of the computer-delivered evaluation is 4 hours 18 minutes and it encompasses 180 multiple-choice questions. However, only 165 items will be scored and the remaining 15 will be not. It is also important to note that the computer-delivered exam is only conducted in English. Both versions are open-book exams and therefore candidates are permitted to take reference materials. ASQ does not have a predetermined passing score for the exam. The score varies each time a Body of Knowledge (BoK) is created and is determined through a procedure called “cut score study”, where a group of experts determines the passing score. More so, candidates are charged an exam fee of USD 568 whereas members of ASQ are charged only USD 468. If a candidate fails the exam, he/she can resit for the test at a retake rate of USD 368. All in all, the vendor provides a range of learning materials for candidates to prepare for the actual evaluation. These include study guides, textbooks, sample questions, etc.

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ASQ CMQ-OE Exam Syllabus Topics: