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Cisco Unified Contact Center Enterprise (UCCE): Ip Communications) (IP Communications by Gary Ford
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What Are the Topics Covered in Cisco 500-440 Exam?
In order to ace the Cisco 500-440 exam, you have to master the following topics including how to:
- Classify the design considerations for Cisco Unified Communications Manager in Cisco UCCE solutions (11%)
- Describe the features and functionalities of Cisco Unified CCE solutions (23%)
- Define the sizing process for Contact Center Resources and Cisco Unified CCE components (13%)
- Describe virtualization environment for contact center resources and Cisco Unified CCE components (11%)
- Identify Network Design Considerations in a Cisco Unified CCE solution (19%)
Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Features and Functionality of Cisco Unified CCE Solution | 20% | - Architecture and deployment models - High availability and redundancy - Core components and functionality |
| Topic 2: Network Design Considerations | 20% | - Bandwidth and QoS requirements - Security and firewall topology - Latency, jitter, and packet loss thresholds |
| Topic 3: Sizing and Scalability | 12% | - Agent and call volume sizing - Growth and scalability planning - Component capacity planning |
| Topic 4: Design Considerations for Cisco Unified Communications Manager | 15% | - Integration with Unified CCE - Trunking and dial plan design - Media resource planning |
| Topic 5: Design Considerations for Unified ICM, Finesse, CVP, and Intelligence Center | 25% | - Cisco Finesse desktop design - Unified Intelligence Center reporting design - Unified ICM design and routing logic - Cisco Unified CVP and IVR design |
| Topic 6: Virtualization Environment | 8% | - Supported virtualization platforms - Resource allocation and best practices - VMware requirements and guidelines |
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