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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Organization Setup and Administration | 20% | - Security Configuration
|
| Topic 2: Architect and Automation | 15% | - Flow Design
|
| Topic 3: Monitoring, Reporting and Troubleshooting | 15% | - Performance Monitoring
|
| Topic 4: Routing and Contact Center Configuration | 25% | - Inbound and Outbound Routing
|
| Topic 5: Telephony and Infrastructure | 25% | - Telephony Configuration
|
Genesys Cloud Certified Professional - Implementation Sample Questions:
Question 1
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
A. Yes
B. No
Question 2
Where can you add the preconfigured settings of the phones?
A. Admin > Telephony > Phone Management > Calls
B. Admin > Telephony > Phone Management > Phones
C. Admin > Telephony > Phone Management > Base Settings
Question 3
Which of the following statements are true? (Choose two.)
A. Media capture logs can be read only with the support of customer care.
B. You can view both protocol and media capture logs.
C. You can view protocol capture logs but not media capture logs.
D. You cannot view either type of log file.
Question 4
What type of trunk would you configure to connect to AudioCodes phones?
A. Phone trunk
B. WebRTC phone trunk
C. External trunk
D. Network interface trunk
Question 5
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
A. employee
B. User
C. admin
D. Supervisor
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: A,C | Question 4 Answer: A | Question 5 Answer: C |








