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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the primary function of a "Media Server" in a modern, SIP-based AICC architecture?

A) To route SIP signaling messages.
B) To perform ICD routing decisions.
C) To store customer data.
D) To handle media processing, including playing prompts, recording audio, and mixing conferences.

2. Which component in the AICC architecture is responsible for converting text-based chatbot responses into spoken audio for a seamless transition from chat to voice?

A) Automatic Speech Recognition (ASR) engine
B) Media Server
C) ICD Router
D) Text-to-Speech (TTS) engine

3. In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?

A) Agent occupancy rate
B) Average Handle Time (AHT)
C) Customer Satisfaction (CSAT) score
D) Number of calls per agent

4. What is the critical security risk if the AICC UAP is deployed as a web application without enforcing HTTPS
/TLS encryption?

A) Call recording functionality will be disabled.
B) The IVR prompts will not play correctly.
C) Agent login credentials and customer data transmitted could be intercepted.
D) Voice quality may be reduced.

5. In the context of project management for an AICC implementation, what does the term "phased rollout" refer to?

A) Training agents after the system is live.
B) Rolling back the software to a previous version.
C) Deploying the solution to groups of users or sites incrementally to mitigate risk.
D) Installing all components at once.

Solutions: