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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer is configuring an email channel for their organization. A virtual agent will route conversations in the channel to a live agent. The organization already contains several channels.
Which two actions must the engineer take as part of the configuration? (Choose two.)

A) Authorize nodes.
B) Create templates for digital channels.
C) Create channel assets.
D) Onboard the company.
E) Create entry points.

2. The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?

A) Exclusive
B) Blended
C) Blended Real Time
D) Voice Only

3. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Set up a Receive node that uses a custom event that matches the Webex bot email.
B) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
C) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
D) Set up a Receive node that uses a custom event that matches the user email.

4. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?

A) Webex Edge Connect
B) Webex AI Assistant
C) Unified CM IM&P
D) Expressway-E clustering

5. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) Rust
B) Typescript
C) Go
D) JavaScript
E) Python

Solutions: