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Who should take the ITIL Foundation exam

The PeopleCert ITIL Foundation Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITIL Foundation Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITIL Foundation Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITIL Foundation Exam then he should take this exam.

PeopleCert ITIL Foundation Exam

PeopleCert ITIL Foundation Exam is the entry-level certification providing general awareness of the key elements, terminology, and concepts of ITIL. This exam is suitable for individuals who require a basic understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an Organization. The certification also applies to IT Professionals who work within an Organization that has adopted ITIL and so need to be aware of and contribute to overall service improvement programmer.

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ITILFND05: Processes – this objective requires that you understand how service management processes significantly contribute towards the ITIL service lifecycle. You must be able to do the following:

• • Service strategy (state the scope, objectives, and purpose of service portfolio management, financial management, and business relationship management);• Service design (describe the scope, purpose, basic concepts, objectives, interfaces, and process activities of service level management, service catalog management, availability management, and information security management, among others);• Service transition (describe the scope, objectives, purpose, basic concepts, interfaces, and process activities of change management, service asset, configuration management, and knowledge management);• Service operation (state the objectives and purpose of event and access management and explain the basic concepts for problem and incident management);• Continual service improvement (state the scope for the 7-step improvement process).

ITIL v3 Foundation: Prerequisites

It is important to note that any individual interested in ITIL can go for the ITIL v3 Foundation certification without any problems as it does not have any prerequisites, other than passing the corresponding exam. This foundational-level certificate covers all the areas of the service lifecycle, which is why it is so beneficial for all the candidates.

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