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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Loyalty Administrator for Northern Trail Outfitters (NTO) Insider program defines tier groups - Status Tier Group with a Fixed Model and Period of one year. The three tiers are defined - Silver (base), Gold (next tier), and Platinum (the highest tier).
Qualifying Points reset date is set at December 31,2022, with a frequency of one year.
Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO Insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16, 2023.
Which date would be the new Expiry date for this member after the tier is upgraded to Gold?

A) March 16,2024
B) December 31. 2023
C) December 31,2024
D) March 31, 2024

2. Northern Trail Outfitters an online clothing store has recently enabled the Loyalty Program. Which objects count toward data storage capacity?

A) Person Account, Loyalty Member Tier, Orders, Loyalty Program Members
B) Person Account, Email Messages, Transaction Journals, Loyalty Member Currency
C) Person Account, Orders, Loyalty Program Members, Transaction Journals
D) Person Account, Loyalty Ledgers, Cases, Loyalty Program Currency

3. A sports clothing and accessories retailer is setting up a new Loyalty program. The company wants an effective way to create urgency in its Loyalty program members to return to purchase and redeem their points within a specified period. The entire points balance expires if a member's last activity, including any purchase or points redemption, reaches 18 months.
What steps should a Loyalty Consultant follow to meet the retailer's requirement when implementing the new Loyalty program?

A) Set up a Qualifying Points currency and apply the expiration model 'Fixed Model'
B) Set up a Non-Qualifying Points currency and apply the expiration model 'Fixed Model'
C) Set up a Qualifying Points currency and apply the expiration model 'Activity Model'
D) Set up a Non-Qualifying Points currency, apply the expiration model 'Activity Model'

4. A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

A) In the Partner Account record, 'Enable Customer User" on the Contact associated
B) Using Experience Cloud sharing sets, specify Account as the object of your sharing set
C) Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled
D) For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account
E) Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled

5. A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?

A) Screen Flow
B) Autolaunched Flow (No Trigger)
C) Evaluation Flow
D) Schedule-Triggered Flow

Solutions: