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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics & Administration | 10% | - Security and access control - Maintenance and upgrades - Reports and dashboards |
| Topic 2: Configuration | 30% | - Navigation sets and menus - Custom fields and objects - Workspace configuration - Profiles and permissions |
| Topic 3: Service Management | 15% | - Contact and organization management - Incident management - Knowledge base setup |
| Topic 4: Business Rules & Automation | 25% | - Workspace rules - Process Designer - Business rules and events - SLA and service intervals |
| Topic 5: Integration & Customization | 20% | - Agent Desktop customization - Web services and APIs - Connect integration |
Oracle Service Center 2021 Implementation Essentials Sample Questions:
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
- A. Enter zero as the initial value for both fields.
- B. Enter the value "Unlimited" in the chat and email fields.
- C. Use the default values.
- D. Leave both the chat and email fields limit as blank.
Correct Answer: A 🗳️
Which two events can trigger Custom Process Models?
- A. Load
- B. Update
- C. Create
- D. OnSaveComplete
- E. Refresh
Correct Answer: B,C 🗳️
Which two statements are true when working with add-ins in a Custom Object workspace?
- A. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
- B. IGenericObject is the interface that is available with the add-in API for custom objects.
- C. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
- D. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
- E. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
Correct Answer: A,C 🗳️
How many rows can be returned by a tabular query?
- A. 100
- B. 10000
- C. 100000
- D. 1000
- E. Unlimited
Correct Answer: D 🗳️
Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?
- A. Broadcast survey
- B. Transactional survey in rules
- C. Website link survey
- D. Polling survey
Correct Answer: C 🗳️
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