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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers' service team wants to customize the standard case summary response from Agentforce. What should the Agentforce Specialist do to achieve this?

A) Summarize the Case with a standard Agent action.
B) Customize the standard Record Summary template for the Case object.
C) Create a custom Record Summary prompt template for the Case object.

2. Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

A) The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
B) The Agentforce Service Agent user was not given the Allow View Knowledge permission set.
C) The Agentforce Service Agent user is not assigned the correct Agent Type License.

3. Universal Containers (UC) wants to limit an agent's access to Knowledge articles while deploying the "Answer Questions with Knowledge" action. How should UC achieve this?

A) Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.
B) Define scope instructions to the agent specifying a list of allowed article titles or IDs.
C) Update the Data Library Retriever to filter on a custom field on the Knowledge article.

4. Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog. Which type of prompt template should UC use?

A) Record summary prompt template
B) Flex prompt template
C) Email generation prompt template

5. Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?

A) Output Types
B) Instructions
C) Action Triggers

Solutions: