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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: B2C Platform Capabilities | - Salesforce Customer 360 integration
|
| Topic 2: Scalability and Performance Design | - High-volume transaction design - Performance optimization strategies |
| Topic 3: Security and Data Governance | - Customer data protection - Access control and identity management |
| Topic 4: Integration Architecture | - Event-driven architecture
|
| Topic 5: Solution Design for B2C Customer Experience | - Omnichannel experience design - Customer journey architecture |
Salesforce Certified B2C Solution Architect Sample Questions:
Northern Trail Outfitters (NTO) wants to bring data from across all parts of their Salesforce Customer Success Platform Into the Marketing Cloud account. A Solution Architect recommends using Synchronized Data Sources In Contact Builder and Marketing Cloud Connect to Integrate multiple business units In their account.
Which API does the Solution Architect need to use with Marketing Cloud Connect for this integration?
- A. REST API
- B. Tooling API
- C. Streaming API
- D. SOAP API
Correct Answer: D 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
A company wants to implement an abandoned cart solution for their ecommerce storefront in Marketing Cloud. The use case is when a customer visits their ecommerce website and adds an item to their shopping cart but does not complete the purchase. After an hour has passed from abandonment, an email containing the item that was in the shopping cart will be sent to the customer to remind them of their incomplete purchase.
What process should a Solution Architect follow to set up the solution?
- A. Implement collect.js in the ecommerce storefront, create a behavioral trigger, create an email in Marketing Cloud, and create a journey.
- B. Set up Einstein Recommendations, set up Marketing Cloud Connector, and create an email in Marketing Cloud.
- C. Export the purchase data from B2C Commerce, import the data into Marketing Cloud, and create an email in Content Builder.
- D. Set up Marketing Cloud Connector, create an email in Marketing Cloud, and create a send trigger.
Correct Answer: A 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
A company wants to give its service agents a current view in Marketing Cloud of which journeys customers are in at any given time, so that agents can provide a more persona! and relevant experience if a customer contacts them.
What approach should a Solution Architect recommend to fulfill this requirement?
- A. Create a multi-select picklist on the contact record, and use the out-of-the-box Contact Update activities in Journey Builder to add or remove the name of the journey as they enter and exit.
- B. Develop a custom Lightning web component in Salesforce to query Marketing Cloud in real time to get Contact Journey membership.
- C. Schedule a batch job in Salesforce to query Marketing Cloud for the contact membership status of all contacts in Journeys on a regular basis (for example, once per hour) and write this to the Contact record.
- D. Add the Journey Membership Lightning component from the Marketing Cloud Connect Managed Package to the Contact Page Layout.
Correct Answer: D 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails.
Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used?
Choose 2 answers
- A. Create a service definition in B2C Commerce that points to Marketing Cloud's SOAP API.
- B. Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.
- C. After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.
- D. After purchase, use Marketing Cloud to request coupon redemption details from the B2C Commerce service definition.
Correct Answer: B,C 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.
Which integration pattern should a Solution Architect use to meet this requirement?
- A. Batch Data Synchronization
- B. Request and Reply
- C. Asynchronous Call-Out
- D. Publish / Subscribe
Correct Answer: B 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
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