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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

Question 1

Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?

A. Work includes platform support requiring immediate outage handling.
B. Work is predictable but sometimes lacks sufficient planning.
C. Work is generally project-based and can be broken into smaller pieces.

Question 2

The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
Which step should the BA take next?

A. Start another project to address the EMEA team's requirements.
B. Refine the requirements to accommodate, both teams.
C. Focus on the NA team's requirements.

Question 3

Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?

A. A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
B. Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
C. A sales rep can view current information directly in the Lead and Contact records.

Question 4

A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?

A. Research third-party apps on the AppExchange.
B. Export a weekly report of user activity.
C. Engage a developer to scope a custom solution.

Question 5

A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?

A. The need is undefined.
B. The persona is undefined.
C. The goal is undefined.

Solutions: