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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Branding, Personalization, and Content | 15% | - Content management and CMS integration - Branding and layout customization - Personalization and targeted content |
| Topic 2: Templates and Themes | 10% | - Template selection and configuration - Theme customization and design - Lightning and Visualforce options |
| Topic 3: Experience Cloud Basics | 8% | - Use cases and benefits of Experience Cloud - Platform capabilities and limitations - Experience types and use scenarios |
| Topic 4: Adoption and Analytics | 5% | - Reporting and dashboards - Moderation and community governance - Engagement and adoption strategies |
| Topic 5: User Creation and Authentication | 13% | - Single Sign-On and identity providers - External user activation and permissions - User provisioning methods |
| Topic 6: Sharing, Visibility, and Licensing | 17% | - License types and allocation - Sharing rules and external visibility - Data access and security model |
| Topic 7: Administration, Setup, and Configuration | 25% | - PRM and service integration - Site setup and activation - Deployment and migration |
| Topic 8: Customization Considerations and Limitations | 7% | - Performance and scalability - Limits and governor considerations - Declarative vs programmatic options |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
A) Experience Tracker
B) Einstein Customer
C) Customer Insights
D) Community View
2. Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access?
Choose 2 answers
A) AssignPartner Community license to partner users.
B) Only person accounts can be created as partner users.
C) Assign Customer Community Plus license to partner users.
D) Only business accounts can be created as partner users
3. Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.
Which two things should UC keep in mind when setting up partner roles?
Choose 2 answers
A) Role Hierarchy can only be used if all objects have external OWD set to Private.
B) Unused roles can be deleted.
C) The default limit for the number of roles for portals is 50,000 per org.
D) Once created, roles cannot be deleted.
4. Dreamscape Flowers needs to create a digital experience that meets the following requirements:
* It allows for collaboration between customer and partner users.
* Self-service for customer users is available.
* Partner users create or resolve casesfor their customers and need to see case data on a dashboard.
* Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin use for these partner users?
A) Partner Community
B) Employee Community
C) Customer Community Plus
D) Customer Community
5. DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers
A) Create Assignment Rules for Lead Distribution.
B) Enable "Allow External Lead Sharing" in Digital Experience settings.
C) Configure Lead Creation and Lead Distribution inside PRM Workspace.
D) Create Page Layouts for Lead Distribution.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,C | Question # 3 Answer: C,D | Question # 4 Answer: C | Question # 5 Answer: A,B |








