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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

How does the integration of SAP JAM with SAP Cloud for Customer benefit service agents? Note: There are
2 correct answers to this question.

A. They can attach Knowledge Base articles to tickets
B. They can create a ticket directly from SAP JAM
C. They can edit Knowledge Base articles in the agent workspace
D. They can view Knowledge Base group updates in the Feed pane

Question 2

Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

A. Configuration and User Management
B. Fine-Tuning
C. Scoping
D. Activity List

Question 3

A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?

A. Unrestricted read access and restricted write access
B. Unrestricted read and write access
C. Restricted read and write access
D. Restricted read access and unrestricted write access

Question 4

During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answers to this question.

A. The Define Exceptions step is disabled
B. The Override Territory box is not available
C. Access restrictions for territories are not available
D. Additional fields become available for territory determination

Question 5

What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A. Scoping option
B. Code list restriction
C. Workflow rule
D. Fine-tuning activities

Solutions: