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Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the MOST effective way to convince the customer to agree to changes in contractual scope?

A) Collect data and formulate supporting business case showing free services already delivered and material gap between contract scope and actual delivery.
B) Request that NSN does an industry benchmark.
C) Request that customer does an industry benchmark.
D) Collect data and formulate supporting business case with tangible and comprehensive analysis of impact to the business case and profitability.

2. Which team provides the majority of remote support to the GNOC regarding fault fixing?

A) Customer Care back office.
B) Field Operations.
C) Configuration Management.
D) Performance Management.

3. Why is the Operations Model important for the Outsourcing business?

A) The Operations Model is a integrated approach including functions/organizations, processes, performance metrics (SLA/OLA), OSS systems and needed infrastructure topics to reduce costs and improve the service quality via standardization.
B) The Operations Model is based on a industry standard and reduces cost and improves the service quality via standardization.
C) NSN is the only supplier in the market who has a standardized delivery model to reduce
costs and improve the service quality via standardization.
D) The Operations Model describes processes to the detailed level needed to reduce costs and improve the service quality via standardization.

4. What are the top 4 ingredients of risk analysis with respect to a subcontractor agreement

A) - Payment terms
-Scope of Work
-Adherence to quality
-Compliance with SLA's and KPI's
B) - Payment terms
-Ability to scale resources and skills
-Liability and insurance
-
Compliance with SLA's and KPI's
C) - Payment terms
-Ability to scale resources and skills
-Adherence to quality
-
Compliance with SLA's and KPI's
D) - Payment terms
-Scope of work
-Liability and insurance
-
Compliance with SLA's and KPI's

5. Serious flood damage in a major city has resulted in a completely cut off mobile network. Contractually this is 'Force Majeur' and no SLA's are effected in contractual terms. What is your priority recommended course of action?

A) Use spare generators to get priority sites safely back on air as soon as possible.
B) Start repairing sites once power is restored with priority given to sites generating highest income.
C) Have a special team ready to start checking all sites to ensure they are safe.
D) Prepare a plan for the customer detailing the extent of the damage and actions/costs to repair.

Solutions: