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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which key differentiator supports a capability of the BSM Application Performance management solution?

A) provides real time end-to-end transaction monitoring via industry leading, end-user monitoring and diagnostic tools
B) provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
C) supports Heads-up Display (HUD) for multi-monitoring technology
D) provides a single pane of visibility for complex, virtualized. and cloud environments

2. Which IT activities are supported by the BSM Systems Management Solution? (Select two.)

A) proactively enforcing policy and compliance reporting
B) end user monitoring to track business service levels
C) improving consistency in application testing
D) providing cross-domain visibility of IT infrastructure events to remove duplication
E) providing faster mean time to resolution (MTTR)

3. Which question is best used to qualify a Systems Management opportunity?

A) How often do customers complain about an application response time?
B) How often does one team work on a problem and then realize another team worked on the same issue?
C) Are you looking to adapt to new initiatives like Cloud Computing?
D) How do you handle Quality Assurance test management?

4. Which statement best links a customer problem to a solution capability for the entire BSM solution?

A) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
B) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
C) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
D) Problem: determining which events matter and which are just "noise" Solution: Operations Manager (i)

5. Which customer challenge does BSM Systems management most specifically address?

A) inability to provide a holistic and cross-domain view of their entire IT infrastructure
B) need to develop a multi-screen monitoring view of the cross-domain infrastructure
C) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
D) inability to detect the root-cause of an application problem

Solutions: