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HP HP2-B115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Positioning and Selling Solutions | 20% | - Address objections and close sales - Match products to customer needs - Communicate value and ROI |
| HP Printing Solutions Portfolio | 25% | - Inkjet and LaserJet product lines - Multifunction printers and wide-format systems - Features, benefits and competitive advantages |
| Understand Customer Requirements | 20% | - Define solution requirements - Identify business and user needs - Analyze customer environment and usage scenarios |
| HP Personal Systems Portfolio | 25% | - Desktops, notebooks and workstations - Tablets and mobile devices - Security, manageability and performance features |
| Support and Management Tools | 10% | - Security and mobility solutions - Service and support offerings - HP Web Jetadmin and management software |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
1. What drives customers to implement workflow solutions?
A) Managing the print network
B) Efficiency in using information, which means efficiency in serving customers
C) HP Web Jetadmin and Universal Print Driver
D) The shift from black and white printing to color
2. Where can you go for further product information?
A) http://www.askhp.com
B) www.myhpsalesguide.com
C) your HP Contact
D) YouTube
3. A customer tells you that they have dropped their Notebook and need a replacement, as their hard drive is not working anymore which feature should you turn into a benefit for the customer?
A) HP DisplaySafe frame
B) HPDuraFinish
C) HP 3D DriveGuard
D) spill resistant keyboard
4. Which HP MFP feature should you highlight to a customer who is concerned about document scan misfeeds?
A) Automatic Duplex scanning
B) Legal size scanning glass
C) ColorLok Technology
D) HP Even/Page
5. What is the target market for a personal printer in terms of number of users per device?
A) 15-60 users
B) 10-30 users
C) 6-15 users
D) 1-5 users
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |








