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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which role is responsible for carrying out the activities of a process?

A) Process practitioner
B) Service manager
C) Change manager
D) Process owner

2. What is the name of the group that should review changes that must be implemented faster than the normal change process?

A) Technical management
B) Urgent change authority
C) Urgent change board
D) Emergency change advisory board

3. Which statement should NOT be part of the value proposition for Service Design?

A) Improved quality of service
B) Better balance of technical skills to support live services
C) Reduced total cost of ownership
D) Improved Service alignment with business goals

4. Which one of the following would NOT be defined as part of every process?

A) Functions
B) Roles
C) Inputs and outputs
D) Metrics

5. What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A) Accreditors
B) Stakeholders
C) Regulators
D) Employers

Solutions: