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IBM 00M-642 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Positioning and Customer Value | - Identifying customer needs and business outcomes - Positioning IBM social software against business challenges |
| Topic 2: IBM Social Business Fundamentals | - Concepts of social business and enterprise collaboration - Value of social software in enterprise environments |
| Topic 3: IBM Social Software Solutions Overview | - Use cases for IBM social software in organizations - IBM collaboration and social platforms positioning |
IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
Question 1
When successful social businesses analyze their social data, what important areas should they search for?
A. Published patents in their industry
B. Trends in evolving topics
C. Past stock prices of their competitors
D. Press releases from associated industries
Question 2
What is the second step in Social Business AGENDA?
A. Give competitive pricing
B. Globalization
C. Gain social trust
D. Growth markets
Question 3
What design theme allows IBM Connections to be plugged in and accessed from a variety of different software and mobile products?
A. Social everywhere
B. Social forums
C. Blogs
D. Idea center
Question 4
Which feature of IBM Sametime can be easily translated into quick return on investment for your customers?
A. Color-coded status indicators
B. Support for key video and audio codecs
C. Reduce travel costs due to meetings and reduced phone line charges from telephony
D. Ability to integrate with Microsoft products
Question 5
Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.
A. limit access to social media site by employees and partners
B. be transparent with two-way dialog
C. ensure that strategies are pushed down into the organization
D. do not respond to negative statements in social media sites
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: C |
