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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A) 1,2,3,4
B) 3,2,4,1
C) 1,3,2,4
D) 2,4,3,1

2. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A) Verify that Eligible for Service is selected on the product item.
B) Validate that the product item is active and published.
C) Verify that Root Catalog is selected on the product groups.
D) Validate that Allow Duplicate is selected on the product item.

3. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) is required for every DCS instance
B) is real time
C) also synchronizes userIDs and passwords between DCS and Engagement Cloud
D) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

4. You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A) There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
B) Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
C) A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
D) A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

5. You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A) Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
B) Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
C) Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
D) Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

Solutions: