2026 Correct Practice Tests of 1Z0-1064-26 Dumps with Practice Exam
Certification Sample Questions of 1Z0-1064-26 Dumps With 100% Exam Passing Guarantee
NEW QUESTION # 12
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. moving the application to Staging and subsequently to Production status
- B. system administrator approval
- C. a single "publish" action to complete the task
- D. nothing (DCS applications are always available to all users.)
Answer: A,D
NEW QUESTION # 13
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
- A. You can send an e-mail notification to specified recipients.
- B. You can define the workflow to run when certain fields of the SR object are changed.
- C. You must make the changes using the Page Composer tool.
- D. You can modify the workflow to update field values within the SR object.
- E. You will be required to code any new workflow actions in Groovy.
- F. You can generate tasks for the SR object from the workflow.
Answer: A,B,D,F
NEW QUESTION # 14
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
- A. The queue defined by default is the one assigned to the service request.
- B. An error will occur; no queue is assigned to the service request.
- C. The queue defined in the first evaluated rule is always assigned to the service request.
- D. The service request assignment will be unpredictable.
Answer: C
NEW QUESTION # 15
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Available
- B. Time Period
- C. Duration
- D. Start/Stop
- E. Interval
Answer: C
NEW QUESTION # 16
Which two options are true about role synchronization for Digital Customer Service (DCS)?
- A. is required for every DCS instance
- B. also synchronizes userIDs and passwords between DCS and Engagement Cloud
- C. is real time
- D. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
Answer: A,C
NEW QUESTION # 17
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?
- A. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
- B. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
- C. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
- D. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
- E. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
Answer: A,C,D
NEW QUESTION # 18
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. requires less work and effort
- B. allows you to use the same product hierarchy as sales
- C. allows use of a simpler hierarchy
- D. allows the display of a product hierarchy specifically for service purposes
Answer: A,B
NEW QUESTION # 19
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
- A. Themes
- B. Pages
- C. Object workflows
- D. UI components
- E. Business objects
- F. Object triggers
- G. Languages
- H. Templates
Answer: A,B,C,E,F,H
NEW QUESTION # 20
In which three situations can default coverage be applied?
- A. for a specific SR category
- B. globally, to all service requests that do not have any other coverage
- C. for a specific period of time
- D. for a specific SR status
- E. to a specific customer account
Answer: A,B,C
NEW QUESTION # 21
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
- A. You must retrieve large volumes of data through a REST API endpoint.
- B. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
- C. You can download large volumes of SR data from the Analytics interface.
- D. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
Answer: B,C
NEW QUESTION # 22
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
- B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
- C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
- D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
Answer: A
NEW QUESTION # 23
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
- B. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
- C. VBCS is a visual development tool for creating applications in DCS.
- D. DCS is a visual development tool for creating applications in VBCS.
Answer: B,C
NEW QUESTION # 24
Which three statements are true about building Digital Customer Service (DCS) applications?
- A. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
- B. DCS application can be embedded in other sites.
- C. Many DCS applications can be active in production at the same time.
- D. Only one version of a DCS application can be active in production at any time.
Answer: A,B,D
NEW QUESTION # 25
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
- A. Choose all optional result columns.
- B. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
- C. Do not choose any optional criteria columns.
- D. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
Answer: B,C,D
NEW QUESTION # 26
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?
- A. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
- B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
- C. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
- D. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
Answer: B
NEW QUESTION # 27
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
- A. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
- B. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
- C. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
- D. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
Answer: A
NEW QUESTION # 28
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