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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
| HP Services and Support Offerings | - Lifecycle services and device protection options - HP Care Pack services and warranty extensions |
| Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
| Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?
- A. extend with Post-Warranty Care Pack
- B. protect new hardware with different HP Services
- C. propose Accidental Damage Protection
- D. extend with a standard or custom service contract
Correct Answer: A 🗳️
In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
- A. HP Sales Central
- B. HP Care Pack Central
- C. HP Support Center
- D. HP Channel Services Network
Correct Answer: C 🗳️
What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?
- A. Offsite Repair
- B. HP base warranty
- C. Defective Media Retention
- D. HP Services offerings within the Deploy stage
Correct Answer: C 🗳️
Why is it important to register HP Services?
- A. Registering HP Services is required to set up automatic renewal of services.
- B. It is less expensive to replace registered HP devices than devices that are not registered.
- C. When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
- D. Registering HP Services entitles the customers to valuable rebates.
Correct Answer: C 🗳️
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