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HP HP2-N49 Exam Overview:
HP HP2-N49 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Business Service Management Portfolio | - HP BSM solution components
|
| Sales Opportunities and Customer Engagement | - Sales methodology
|
| Customer Business Challenges | - Identifying customer needs
|
| Business Service Management Fundamentals | - Business Service Management concepts
|
| HP Solution Positioning | - Selling HP BSM solutions
|
| Solution Integration | - Integration within HP software portfolio
|
HP2-N49 Exam FAQ: Answers to Read Before You Book
The HP Selling HP Business Service Management Solutions is the official HP exam that leads to the HP Sales certification at the Sales Specialist level. Passing it validates your skills against HP standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as HP Sales Certified, so it can serve as a solid step in a broader certification path.
HP sets the following requirement for the HP2-N49 exam: No formal prerequisite exam publicly specified; intended for HP sales professionals familiar with HP Business Service Management solutions.. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at before you register.
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The HP Selling HP Business Service Management Solutions is organized into 6 domains. Among the first ones are HP Solution Positioning, Sales Opportunities and Customer Engagement, Business Service Management Fundamentals, and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full HP2-N49 exam outline above on this page.
HP Selling HP Business Service Management Solutions Sample Questions:
Which capability should a salesperson discuss with a Director of Performance Testing to address the "inability to use production experience for continued improvement of application quality" pain point?
- A. Dev/Ops cooperative relationship
- B. mobile application monitoring
- C. "bring your own device" best practices
- D. cloud application monitoring
Correct Answer: A 🗳️
According to Gartner Research which IT processes are vital when implementing a strongly integrated HP APM solution? (Select two.)
- A. predictive analytics
- B. virtual tracking
- C. deep application diagnostics
- D. infrastructure availability
- E. process orchestration
Correct Answer: A,C 🗳️
With which persona should a salesperson discuss HP Operations Bridge relating to "excessive time to identify root cause of issues caused by non-standard network configurations" pain points?
- A. director of service management
- B. director of operations
- C. director of distributed systems
- D. director of mobile applications
Correct Answer: B 🗳️
What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?
- A. Identifying competitors who are engaging with the customers.
- B. Identifying the customers' pain points and their associated compelling events or manifestations.
- C. Highlighting the customers' ITIL Service Management issues.
- D. Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
Correct Answer: B 🗳️
Which components should a salesperson include when comprising a solid value proposition for a customer to invest in HP BSM?
- A. Connecting an IT management process with a business objective and a measureable benefit.
- B. Connecting an IT pain point with a BSM solution tool and scheduling a demonstration.
- C. Evaluating the customer's budget for a BSM solution and providing a measureable benefit.
- D. Illustrating similar customer success cases and determining which best matches the customer's priority need.
Correct Answer: B 🗳️
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